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Gran Via Suites The Palmer House

3.0 star property

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Family Studio Suite, Refrigerator & Microwave, Tower | Premium bedding, desk, blackout curtains, iron/ironing board
Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON) | View from room
Family Studio Suite, Refrigerator & Microwave, Tower (222) | Living area | 24-inch TV with digital channels, iPod dock, computer
Family Studio Suite (GV 17 4 PAX RELAX) | Living area | 24-inch TV with digital channels, iPod dock, computer
Towels

Reviews

5.4 out of 10

Popular amenities

  • Breakfast available
  • Laundry
  • Free WiFi

Explore the area

Map
Calle Fuencarral, 37-39, Madrid, Madrid, 28002
  • Prado Museum
    ‪12 min walk‬
  • Plaza Mayor
    ‪13 min walk‬
  • El Retiro Park
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Family Studio Suite, Refrigerator & Microwave, Tower (222)

Premium bedding, desk, blackout curtains, iron/ironing board

Family Studio Suite, Refrigerator & Microwave, Tower (222)

  • 45 sq m
  • Sleeps 7
  • 3 Large Single Beds and 2 Double Beds

View all photos for Deluxe Twin Room

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Studio Suite, Refrigerator & Microwave, Tower

Premium bedding, desk, blackout curtains, iron/ironing board

Family Studio Suite, Refrigerator & Microwave, Tower

  • 39 sq m
  • Sleeps 5
  • 1 Large Single Bed and 2 Queen Beds

View all photos for Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON)

Premium bedding, desk, blackout curtains, iron/ironing board

Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON)

  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Double Beds

View all photos for Family Studio Suite (GV 17 4 PAX RELAX)

Premium bedding, desk, blackout curtains, iron/ironing board

Family Studio Suite (GV 17 4 PAX RELAX)

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 1 Queen Bed

View all photos for Family Studio Suite, Refrigerator & Microwave

View from room

Family Studio Suite, Refrigerator & Microwave

  • 21 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX)

24-inch TV with digital channels, iPod dock, computer

Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX)

  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Interior

Espahotel Plaza Basílica

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry
4.2 out of 5, Very good, (322)
The price is CHF 243
for 1 room
includes taxes & fees
30 May - 31 May
Espahotel Plaza Basílica

About this property

Gran Via Suites The Palmer House

Hotel in Madrid, near Prado Museum
Laundry facilities, tour/ticket assistance and free Wi-Fi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff assistance. Housekeeping is available once per stay.
Gran Via Suites The Palmer House offers 8 accommodations with iPod docking stations and computers. Beds feature premium bedding. Televisions come with digital channels and first-run films.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and in-room massages can be requested. Housekeeping is provided on a limited basis.

During your stay at Gran Via Suites The Palmer House, you're just a quick walk from Gran Via. Features include free WiFi in public areas, plus breakfast (surcharge) and airport pick-up service (surcharge).
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Prado Museum and Plaza Mayor
  • Airport pick-up shuttle service available for a fee
Gran Via Suites The Palmer House offers its guests multilingual staff, tour/ticket assistance, and laundry facilities. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 9:30 AM to 11 AM.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 18 per day)
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 9:30 AM to 11 AM for a fee: EUR 4.95 for adults and EUR 4.95 for children

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • 24-inch TV with digital channels
  • Computer
  • First-run films
  • IPod dock

More

  • Desk
  • Heating
  • Iron/ironing board
  • Washing machine

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 6 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8 PM and 9 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [Avda. de la Gran Vía 16, 5º izda.]
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 49.0 per day.
  • Cots (infant beds) are available for EUR 29.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 4.95 for adults and from EUR 4.95 for children
  • Airport shuttle fee: EUR 36 per vehicle
  • Nearby parking fee: EUR 18 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8 PM and 9 AM
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 29.0 per day
  • Rollaway bed fee: EUR 49.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Gran Via Suites The Palmer House offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Avda. de la Gran Vía 16, 5º izda.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Gran Via Suites Palmer House Apartment Madrid
Gran Via Suites Palmer House Apartment
Gran Via Suites Palmer House Madrid
Gran Via Suites Palmer House
Gran Via Suites The Palmer House Hotel
Gran Via Suites The Palmer House Madrid
Gran Via Suites The Palmer House Hotel Madrid

Gran Via Suites The Palmer House Reviews

Reviews

5.4
Rating 10 - Excellent. 4 out of 27 reviews
Rating 8 - Good. 3 out of 27 reviews
Rating 6 - Okay. 6 out of 27 reviews
Rating 4 - Poor. 8 out of 27 reviews
Rating 2 - Terrible. 6 out of 27 reviews

5.4/10

Cleanliness

5.4/10

Staff & service

8.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

6/10 Okay

Paella510, Walnut Creek, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carlos and Jonny were a great help in all regards but the property really is a hostel and not a hotel. Unless you are ok with rustic hostel accommodations pick another property. The price is good for being on Grand Via and that was my criteria for a short stay in Madrid on the way home from 2 weeks in Asturius. We wanted to visit the Prado, Saint Gines (best churros in the world), Corte Engles, Plaza Mayor, Sol, and San Miguel Market all in one day. This place is perfect location for all of that.
Stayed 2 nights in Oct 2018

10/10 Excellent

Ilkhom

Very Good apartment
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

central but noisy

Small apartment in very good location in central Madrid at the Gran Via. However, this also the downside: it is very noisy due to the traffic on the big street next to the apartment. It is almost impossible to sleep without ear-plugs. Shower is located next to the bed. Toilette is very small and old-fashioned. On the other hand clean apartment with friendly staff and shared living-room.

4/10 Poor

Bob, Nebraska

Liked: Cleanliness, room comfort

Trouble in Madrid

We found the address and asked for the "Gran Via Suites) at the store which shares their addressl. They never heard of it and identified for us the "Palmer House" (wrongly) a few blocks away. We found "Gran Via Suites" a few blocks away, but they denied that we had a reservation. We finally found the place. The gate at the address was open--there was no sign identifying it, but the person inside said we were at the right address. We wasted.2 1/2 hours. The place has no regular check-in, no concierge, and no phone. The bed and the room were all right, and the "hotel" is trying to be ecological and to have up-to-date facilities. I note that they have co-opted the name of an apartment complex who would deny any affiliation. We chose it for its location--the people we were traveling with were at a sold-out hotel a few blocks up the Gran Via. Others came to check in while we were there--I don't know their experience of trying to find it at an open time. We were glad to move on.
Stayed 2 nights in Sep 2017

6/10 Okay

Bon, Madrid, Spain

Disliked: Cleanliness, property conditions & facilities

Need to fix locks

The great thing was it was near the inner city. Everything is walkable distance. The bad part was the apartment wasn't as expected. Everything looked worn out. Shower head had water coming out from a few holes, the door locks for every room was complicated to open. Another guest experience the same issue opening the doors. My friends and I would take turns trying to open the door the get in the apartment. Also, it was mentioned there would be continental breakfast. We woke up and there was nothing. The apartment host wasn't there or anything. Luckily since everything is near by, we went to a buffet that charged 5 euros. At the end of the day we had a room to sleep in. Everything just needs to be maintained more since it's very worn out.
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Good Location

Would not stay there again. Room is inside an apartment. Toilet made loud noise every time you flushed & you could not flush any toilet paper or it would clog. You had to throw out in garbage. Was there two nights & garbage was not changed. You needed three different keys to get into room, one for front door of building, one for apartment door, & one for room. Lock on the apartment door wouldn't open properly & one night was 20 minutes trying to open. Called 6 times before anyone answered my call. Only saw the staff when we checked in, no one around the rest of the time. Room is small & no blankets, just sheets to cover up.
Stayed 2 nights in Aug 2017

4/10 Poor

gerson

Disliked: Cleanliness, property conditions & facilities, room comfort
These is not a hotel, it's not even a bnb. An old apartment that they closed the room and turn into bedrooms.
Stayed 2 nights in Aug 2017

2/10 Terrible

Stella Maris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DESEPCION TOTAL

Muy mal, no pare en ese hotel, me mandaron a otro lugar lejos del centro, sin comodidades, ni jabón en el baño, sin desayuno( que estaba incluido) me arruinaron la estadía en Madrid
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafa total!!!

No corresponde en absoluto con las fotos de la pagina, habitacion pequeña y sucia, recepcion inexistente, desayuno inexistente, habitaciones muy muy viejas y destartaladas, muebles de segunda mano y rotos, baño tercer mundista, parece una habitacion del extraradio para encuentros casuales, una pena porque el edificio en si, es centrico en plena gran via Madrileña con una ubicacion inmejorable, pero completamente abandonado y casi en ruina, no se puede hablar de suite ya que es un piso antiguo al cual han cerrado una mini habitacion (y ademas le han puesto dos camas supletorias cuando la reserva era para dos personas). Experiencia desastrosa que spero de corazon no volver a repetir, completamente decepcionados con hotels.compor no averiguar que lo que se ofrece en su pagina corresponda a la realidad, de repetirse dejariamos de utilizar esta pagina.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

6/10 Okay

Veronica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No es lo que anuncian

Se publicita como "Gran Suites", pero son habitaciones mal adaptadas de un piso antiguo de la Gran Via. La habitación que me asiganron daba a un patio interior donde estaban todas las máquinas del aire acondicionado del edificio que hacian un ruido infernal. En la habitación no habia armario y las perchas estaban encima de una mesa. El cuarto de baño sólo esta separado por una mampara baja y en mal estado. Para desayunar habia que esperar turno porque la cocina sólo tiene una mesa. Y, por último, me olvide parte del pijama y el chico encargado no me lo ha enviado a pesar de hablar con él y mandale un mensaje. Bueno, no sé como no vigilan estos establecimientos que no merecen estar abiertos.
Stayed 4 nights in Sep 2018

2/10 Terrible

Juan Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia

La reserva la eh hecho por hoteles.com y cuando me diriji allí no me habrieron la puerta a las 12 de la noche que era la hora de la reserva llame y escribí a sus números de teléfono y no me contestaron dejandome con mis dos hijos en la calle y al otro día al llamar contestaron 12 horas después a un Wasap y me llamaron y no me trataron mal y me dijeron que no se hacían responsables por los problemas que tenía que contactar con hoteles.com donde hice la reserva en global super mal deberían sacar a este tipo y sus servicios de esta página.....
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Mal olor a cigarrillo en todas las areas incluyendo la habitacion, mala comunicacion con el responsable de la entrada
Stayed 1 night in Apr 2018

2/10 Terrible

Noelia, asturias

Disliked: Staff & service, property conditions & facilities, room comfort

Centrico pero pésimo

Lo unico bueno la ubicación y el trato del propietario,lo demás pésimo!!esl water es ecológico y no puedes tirar papel....una cerdada!se encuentra dentro de la habitación y solo te separa una mampara q además esta estropeada y se desengancha del carril...por supuesto q no habia utensilios de baño..(jabón,champú,cepillo...),solo una toalla x persona y papel higiénico. La ventana no se puede abrir porque se atasca,la persiana si la bajas ya no puedes subirla,y para mas colmo entra frío y por la noche nos congelamos.Si a esto se le puede llamar una “suite” es de escándalo!!no lo recomiendo a nadie y por supuesto no volveré.Y para terminar...la puerta corredera de la habitación es de papel de fumar y se oye TODO!!es el peor sitio donde he estado.
Stayed 2 nights in Apr 2018

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomiendo....

Mal no guarda relación lo publicado en la oferta con la realidad del sitio
Stayed 4 nights in Dec 2017

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuestra estancia ha sido muy buena, la ubicación es perfecta, muy céntrica, la habitación confortable y calentita. De lo mejor el trato recibido por Rey, muy amable, te sientes como en casa. Gracias por todo.

8/10 Good

Isolde, Düsseldorf

Liked: Staff & service

Zentrale Anbindubg unschlagbar

Sehr freundlicher Empfang mit Einweisung in die Sicherheitsvorkehrungen. Auch zu später Stunde stets zur Hilfe bereit. Schönes, sauberes Haus mit Fahrstuhl. Das Zimmer war, wie beschrieben. Gemütlich und ordentlich, mit kleinem Kühlschrank und TV (keine deutschen Programme), sowie Dusche und WC im Raum. Ein neuer Anstrich wäre wünschenswert. Grosser Vorraum nach Art eines Wohnzimmers, sowie Küche zur gemeinsamen Nutzung. Frühstück in einem netten Cafe um die Ecke mit hervorragendem Service und leckerer Auswahl.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Excelente ubicación para conocer Madrid

El lugar es limpio y agradable. El personal muy amable y servicial. Puedes llegar a los principales lugares turísticos caminando. La habitación es un poco reducida, pero si el objetivo es andar por la ciudad ese no es problema. Tiene el inconveniente de que es necesario comunicarte con un encargado para que te reciba, pues no tiene recepción. Los ruidos y las charlas de las otras habitaciones se escuchan, aunque tienen la regla de que después de las 10 de la noche hay que evitar hacer ruido. Incluye desayuno en un lugar cerca y con buen servicio. Sin duda su mayor ventaja es la ubicación. Si vuelvo a Madrid me hospedaría nuevamente.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Un quinto con el ascensor estropeado y no arreglarlo...

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

No es una Suite para nada.

Muy poca seguridad, puertas que no cierran, colchón incómodo, mal mantenido, no funcionaba ni la cafetera, ni el microondas, ni la nevera, ni el aire. Mal aislado del ruido por estar en Gran vía, 5º piso con ascensor estropeado y un largo etc. que me lleva a no recomendar este sitio.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fujam, pior experiência

Muito péssimo, primeiro lugar não é hotel. O “estabelecimento” ocupa metade de um andar de um prédio, muito mal dividido. Não tem placa nem sinalização. Não tem recepcão e nenhum responsavel lá. Estrutura péssima, não tinha toalhas, um entra e sai de gente esquisita. Por fim,o café da manhã é num bar distante 3 quadras. Pior experiencia que já tive em hospedagem. Visando segurança da minha família optamos por não ficar lá. Fomos embora e o hoteis.com nos deixou com o prejuízo... não recomendo esse “hotel” e também não recomendo o Hoteis.com por não terem critério ao credenciar estabelecimentos!

10/10 Excellent

Maria Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicacion

Excelente ubicación !!.un lindas las habitaciones y el desayuno

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Quedaron con nosotros a una hora y no vinieron ni nos cogieron el teléfono, tuvimos que subir y otro inquilino nos abrió la puerta, la habitación no se parecía a las fotos ni de lejos, la palabra suites esta utilizada en este caso muy alegremente...
Stayed 3 nights in Aug 2017