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Hotel Luna de Plata

3.0 star property

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Photo gallery for Hotel Luna de Plata

Exterior
Exterior
Restaurant
Interior entrance
40-inch LED TV with cable channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Avenida Mahaual Manzana 25 Lote 2, Mahahual, QROO, 77976
  • Mahahual Beach
    ‪5 min walk‬
  • Mahahual Lighthouse
    ‪3 min drive‬
  • Costa Maya Port
    ‪5 min drive‬

Room options

View all photos for Family Room

Family Room | In-room safe, individually decorated, individually furnished, desk

Family Room

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Superior Room

Superior Room | In-room safe, individually decorated, individually furnished, desk

Superior Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, individually decorated, individually furnished, desk

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Double Room

Honeymoon Double Room | In-room safe, individually decorated, individually furnished, desk

Honeymoon Double Room

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room

Junior Room | In-room safe, individually decorated, individually furnished, desk

Junior Room

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, Sea View

Junior Room, Sea View | Terrace/patio

Junior Room, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Caribe

Suite Caribe | In-room dining

Suite Caribe

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Luna de Plata

Beachside fun near Mahahual Lighthouse
This smoke-free hotel features a bar/lounge, a coffee shop/cafe and spa services. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include concierge services, laundry facilities and wedding services. Housekeeping is available on request.
Hotel Luna de Plata offers 21 air-conditioned accommodations with a safe and fans. This individually decorated and furnished accommodation includes desks. 40-inch LED televisions come with cable channels.

Bathrooms include a shower. This Mahahual hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Hotel Luna de Plata, you're just a quick walk from Mahahual Beach. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include a concierge, luggage storage and wedding services
  • Just a 5-minute walk from Mahahual Beach and a 3-minute drive from Mahahual Lighthouse
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, multilingual staff, and gift shops/newsstands are also featured at Hotel Luna de Plata. Free self parking is available.

This 3-star Mahahual hotel is smoke free.

The hotel hosts a free manager's reception daily.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Free daily manager's reception

Things to do

  • Designer stores

Family friendly

  • Laundry facilities

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Garden
  • On the beach

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Luna de Plata

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for MXN 150.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: MXN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property uses eco-friendly cleaning products
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Luna de Plata Hotel
Hotel Luna de Plata Mahahual
Hotel Luna de Plata Hotel Mahahual

Hotel Luna de Plata Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 47 reviews
Rating 8 - Good. 9 out of 47 reviews
Rating 6 - Okay. 5 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Stayed 2 nights in Sep 2024

4/10 Poor

Belem

Stayed 3 nights in Feb 2024

10/10 Excellent

Brandy, Kirkland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service. Delicious restaurant on property. Beautiful property! Nice location away from hustle and bustle. Be prepared for some aggressive mosquitos.
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfortable
Very nice, clean hotel at the quiet end of Mahajual. No cruise ship tourists so the beach across the street was pretty much private. The breakfast was very good and the food for snacks and dinner was excellent (surprisingly excellent pizza - also try the eggplant). The staff was friendly and attentive but sometimes there might not be anyone at the desk who speaks English. They will use Google Translate to navigate through any issues, however. They were all very accommodating.
Stayed 3 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member was friendly! From the clerk to the manager and servers.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Never been before at Mahahual, it is far away distant driving but worth it, its a pleasant, quite, relaxing and peaceful place. Morning sun raisin is amazing. At hotel, staff are very concentrate in their tasks, it is administrated by local and italians that gave you a mix of well cultural work to provide a very organized place, you can stay calm and have nice walks along beach. Food its amazing (italian-mexican caribbean), rooms very comfortable, instalations all what you need n staff very friendly, I have a great welcome at my arriving, I will come back soon!!
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel across from beach. Did not spend any time on beach at hotel as chair cushions were all damp. Room great however sure miss having a small fridge in room to keep beer cold. Ssecond small bed rickidy and needs to be replaced. Staff very nice.
Stayed 2 nights in Dec 2022

6/10 Okay

Nadia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
El hotel se anuncia con restaurante y no lo tienen habilitado. la playa tiene mucha basura de algas y los terrenos vecinos mucha basura de chatarra. en general la vista no es linda en la playa
Stayed 2 nights in Nov 2024

10/10 Excellent

Brenda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal y lugar son 10/10, me fui enamorada de la privacidad y calma que transmite este lugar, muy adoc al vibe de Mahahual 💖
Stayed 1 night in Nov 2024

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una muy buena opción para quedarnos en Mahahual, muy tranquilo y buen descanso, solo hubo dos noches donde un trabajador veía sus redes sociales a todo volumen cerca de nuestra ventana, y eso molestaba mucho justo antes de dormir.
Stayed 3 nights in Nov 2024

10/10 Excellent

MAYRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta es el mejor hotel de Mahahual
Stayed 1 night in Nov 2024

10/10 Excellent

Emelyn Gabriela Monroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Sergio Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato de la persona que atiende en el bar es pésimo y muy grosero, solo por qué se fue gritando por qué le pedimos una bebida que no sabía preparar, si se hubiera quedado ahí creo que hubiese sido otra cosa de llegar hasta los golpes, al final casi me tira las bebidas y lo peor de todo por la mañana me las cobraron por qué ni la cuenta se atrevió a darnos, pesimo lugar si piensas ir a descansar con esta actitud del personal aclaro que solo hablo del bartender, muy malo de verdad piensen dos veces antes de ir a comer o tomar una bebida en este lugar, pedimos hablar con el gerente y tampoco nadie se presento
Stayed 1 night in Aug 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 3 nights in Aug 2024

10/10 Excellent

Isabel Cárdenas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien ubicado
Stayed 5 nights in Jul 2024

10/10 Excellent

ARTURO

Travelled with partner
Liked: Amenities
Muy buena atención y todo muy bien recomendable ampliamente
Stayed 1 night in Aug 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único inconveniente que tuvimos fue que rentamos bicis por parte del hotel y están en muy malas condiciones y en medio de nuestro trayecto se descompuso no terminamos el tour nos engrasamos todo.
Stayed 3 nights in Jul 2024

4/10 Poor

celia

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We found a huge cockroach in one of the bedroom, the outside bulb was not working, the second day the bulb inside was not working eather, the area beach was very careless
Stayed 3 nights in Jul 2024

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general muy buen hotel, tuve mala suerte de encontrar una cucaracha en el baño merodeando por el área de l toalla facial. Por lo demás todo excelente
Stayed 1 night in Mar 2024

10/10 Excellent

Antonieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rene

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Limpio excelente vista y tranquilidad para pasar todo un fin de semana super Agusto
Stayed 1 night in Feb 2024

8/10 Good

HansPeter

Liked: Cleanliness, staff & service, property conditions & facilities
Thé italien restaurant in thé hôtel is very good
Stayed 2 nights in Nov 2023

4/10 Poor

Marc

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Was not impressed they charged extra if you are 2 in the room especially when nothing was included with the room. It had a queen bed so 1 or 2 people makes no difference at all for them. Then i used the beach chairs at night to be told they wanted the seat covers since they were closing. Asked if I could return my cover once I was done but instead got declined. In the end they left me have the cover. Then service to beach not existent. All in all customer service is extremely bad. As for room it was great plus hotel is also a gem. If you plan to just sleep without expecting service it's the perfect place but as soon as you require any service. It become an uphill battle. This is why 2 stars is at max.
Stayed 2 nights in Nov 2023