10/10 Excellent
Carole
Voyage en famille, Voyage d’affaires
26 août 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'm a little late writing this review since we stayed in April, but as we're planning another trip to Manchester, there isn't a single doubt in my mind where we'll be staying. Everything at the Motel One Royal Exchange went far beyond our expectations. The rooms were clean, the mattresses were great, the decoration of the lobby was stunning, the location was probably the best we could have found in Manchester. And despite being in the heart of the city, our room was impressively silent.
But what shone the most during our stay there was the staff. We received flawless service from the moment we arrived to the moment we left. Everyone was remarkably helpful and nice. I was visiting for business purposes, so I had a few parcels waiting for me when we arrived. Michael, from the staff, was an absolute angel as he helped me get it all in my room. Mohammed Raji at the desk was always smiling and helpful. And we made sure to spend an hour or more at the bar every evening and worked our way through the cocktail list, expertly mixed by Neio behind the counter, who was also a delight.
I didn't get to write down everyone's names, but there hasn't been a single encounter with the staff that wasn't perfectly pleasant and professional. And again, everything was clean, beautifully decorated, and very well situated within the city. I cannot recommend them enough!
Carole
Séjour de 5 nuits en avril 2024