Booked at short notice for a business trip, reviews were great, pictures looked nice, but this has to be the worst hotel stay Iâve experienced.
I checked in late, 11pm, booked breakfast for 7.45. Female lone traveller. Went straight to my room, it was quirky but fine. It was on the 1st floor and overlooked the street. It was a little noisy at first but come midnight it became ridiculous. The music from the nearby club or bar became so loud and whatever bar or club kicked out, everyone was in street, shouting - I could hear every word. Phoned reception, no answer, didnât want to go to reception that late on my own with loads of men partying and shouting outside. 3am it finally stopped.
7.45am arrived, no breakfast. 8am I phoned reception, restaurant and room service - no answer. 8.15am went down to check out, waited around for someone to appear. Eventually the receptionist appeared, I explained I had been kept awake until 3am and breakfast did not arrive. Whilst she apologised, she did not refund breakfast and told me they have a problem with the bar next door which is meant to shut at 11pm. They have complained to the council about it, but despite knowing they had an issue, they put me in the room directly above it, not at the back.
So unless you are there to party, save your money and go to a hotel that cares about guests.
