I will start this review off by saying that this was the most expensive and least "nice" house I have ever rented for a vacation. I rent houses 2-3 times per year and have stayed all over the US and Europe.
As soon as I paid for this rental, I contacted the owners asking if there would be a pack-n-play available for our baby to use. I received a response saying that we could purchase whatever we needed for our stay and request a refund afterwards. I decided to bring a travel crib with me to the house (rather than going to a store on arrival), but found out that the house actually already had a pack-n-play when I arrived. It would have been nice for them to communicate that to me, since I had directly asked.
Upon arrival to the airport, I received a call from the homeowner telling me that the pool lights were not functioning - that by itself was not a big deal to us, but it was the start of a very disheartening stay at this home.
When we finally arrived to the house, we found that one of the two showers in the house as well as the kitchen sink did not have warm water. All EIGHT people staying in the house had to share a single shower for the entire week of our stay, which was located inside the master bedroom. To their credit, I will say that the owner sent a handyman out to the house to try to fix the problem twice, but the problem was never actually fixed, despite us contacting them repeatedly, and they never offered us a refund of any sort for the inconvenience.
My other issue with this house was the general state of their sheets, linens, towels and dishes. Their cookware was badly beaten up and the Teflon coating on every pot/pan in the kitchen was scratched up so badly that I felt unsafe cooking in them. Most of the towels were old, thin and stained. The same was true for the scratchy sheets.
When we wanted to go to the beach, there was no cooler to take with us. The bikes were cheap, rusty and unsafe. One of the handlebars literally came off the bike as I was riding it (thank goodness I was going slow enough to stop and just walk the bike back into the house).
We enjoyed the heated pool and grilled most of our meals in the backyard. That was by far the highlight of our stay here.
The owner and management company were good at responding quickly, although their responses were rarely helpful in actually providing a solution.