4/10 – Schlecht
andrea l.
21. Apr. 2025
Verbesserungswürdig: Sauberkeit
Lesson learned, we will not be back
There are pros and cons to this rental. My family stays in 3-4 rental homes yearly for the past 5 years - this is the first time that I have ever had an issue.On arrival, the kitchen was not cleaned, disorganized, not well stocked for 14 people. There were locks on kitchen cabinet doors that had the owners belongings in them - but were left unlocked. The owner was alerted of these things in addition to other issues, outside of a "thanks for letting me know" there was nothing else done on the owners part. I was surprised that she did not offer to have the cleaning crew come back out.Unfortunately, after leaving we were notified that we would only get a partial security deposit refund due to several damaged items after us leaving - the owner stated that she had photo/video documentation of all of this from her cleaning crew. The things listed that we damaged included the locked cabinets (which she was informed were left open on our arrival) an outdoor pool bench, hinges on a screen door and broken games in the game room. I did discuss this with the owner - discussed that I would pay for the games, but that the other things were not broken by my group. She did provide me with photos of after my group left but not before photos. VRBO was not helpful in disputing this. We felt like we were set up. We will not be back.In the future I will consider purchasing insurance (which we have never needed in the past) and taking my own before/after photos to protect ourselves.
andrea l.
Aufenthalt von 9 Nächten im April 2025