2/10 Horrible
Veronica
17 oct. 2024
BEWARE this hotel will down grade your room without notice. We booked a large two queen bed suite with sofa bed and upon arrival we’re told our room was not available. We were put into a much smaller room, with king bed. We did not realize the switch and bait until we were upstairs and opened the room door. The tiny, NOT suite room room smelled musty, like wet dog and had stains in the carpet so disgusting we immediately went back down to the lobby. When approached the front staff was rude and argumentative. This scene occurred at 11:30 PM and resulted in re- packing our luggage into the car and leaving. Comments from staff warning we would not be refunded out room fee and $75 pet fee chased us out the door at midnight! Thankfully the Holiday Inn across the parking lot was available and helped us get settled into a beautiful clean, two queen bed suite for less $, free snacks and water bottles and lovely breakfast the next morning. Recommend avoiding this disaster of a hotel at all costs.
Veronica
Séjour de 2 nuits en octobre 2024