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High Garden Grand Hotel

3.0 star property

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Photo gallery for High Garden Grand Hotel

Outdoor pool
Interior detail
Front of property
Reception
Standard Double Room, Lake View | City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

Map
103 Av. Rafael Buelna Lomas de Mazatlán, Mazatlán, Sin., 82110
  • The Mazatlan Malecón
    ‪2 min walk‬
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Mazatlán Aquarium
    ‪4 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room, Lake View

1 bedroom, in-room safe, individually decorated, desk

Standard Double Room, Lake View

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, Pool View

1 bedroom, in-room safe, individually decorated, desk

Standard Double Room, Pool View

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

High Garden Grand Hotel

Hotel with 2 restaurants, steps from The Mazatlan Malecón
This smoke-free hotel features 2 restaurants, an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a snack bar/deli and a children's pool. Change of towels is available on request
High Garden Grand Hotel offers 150 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Flat-screen televisions come with cable channels. Bathrooms include a shower.

This Mazatlán hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide.
During your stay at High Garden Grand Hotel, you're just a quick walk from The Mazatlan Malecón. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • The 2 restaurants, swim-up bar and poolside bar offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Amenities include laundry facilities
  • Steps from The Mazatlan Malecón and a 5-minute drive from Mazatlán Aquarium
High Garden Grand Hotel offers its guests a kids' pool, a waterslide, and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

High Garden Grand Hotel also features a garden and laundry facilities. Self parking is free.

This 3-star Mazatlán hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
High Garden Grand Hotel has 2 restaurants on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 220 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at High Garden Grand Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 220 for adults and from MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

High Garden Grand Hotel Hotel
High Garden Grand Hotel Mazatlán
High Garden Grand Hotel Hotel Mazatlán

High Garden Grand Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 152 out of 223 reviews
Rating 8 - Good. 53 out of 223 reviews
Rating 6 - Okay. 11 out of 223 reviews
Rating 4 - Poor. 4 out of 223 reviews
Rating 2 - Terrible. 3 out of 223 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the registration are very polite
Stayed 4 nights in Feb 2025

10/10 Excellent

Jostin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 4 nights in Mar 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Feb 2025

4/10 Poor

Nancy

Disliked: Staff & service, room comfort

It was Ok.....

I was really excited to stay at this new hotel, however it was an ok experience. When checking in, there were so many teenagers in the lobby, not sure if there was an event, but the staff was clearly overwhelmed and not attentive. I had to get the staffs attention to be checked in, despite no one being in front of me. Their system was down, so they were not able to check me in right away. There was no apology for the wait, or complimentary beverage at the bar. They do have a bar, but no one was attending it. The elevators take forever to open and close. It was super congested that weekend with teenagers, they would run down the hallways, knock on doors and it seemed no one was monitoring the noise. With that said, you can hear everything in the rooms from the hallway and outside. I booked a room on the side of the pool, but was not accommodated and was provided a room toward the street which in the mornings gets super hot and bright. The last night I stayed there the bedsheets were not changed and when checking out they told me there were two pillows missing, which was not true, all the pillows were in the room. It was an alright experience, but honestly i had more expectations for a new hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Domenica

Stayed 3 nights in Jan 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Alondra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The receptionist was not welcoming.
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Closed to several bars. Very clean. I didn't like that pool bar opens at 12:30. Servers are very slow. They don’t sell/offer snacks in the pool area and they won’t let you bring snacks or alcohol
Stayed 3 nights in Aug 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente servicio
Stayed 2 nights in Aug 2024

10/10 Excellent

Cristina Lopez, Coachellaca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walking distance, great staff, clean rooms only thing pool was dirty.
Stayed 7 nights in Aug 2024

8/10 Good

Alejandro

Liked: Cleanliness
Stayed 2 nights in Aug 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
they don’t sell alcohol worst customer service
Stayed 4 nights in Aug 2024

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Duy, San Lorenzo

Stayed 3 nights in Aug 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, pool area is great and kid friendly. New hotel so it’s well kept and clean.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel and pool. The location was great
Stayed 3 nights in Jul 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes vacaciones, cada ves que regresemos nuestra estadía será con ustedes
Stayed 3 nights in Jul 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff its awesome, clean rooms
Stayed 6 nights in Jul 2024

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Arcadio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍💯

Great Location!! Everything walking distance, Malecon 2 min walk!! Very Friendly and clean definitely coming back!👍
Stayed 4 nights in Jul 2024

10/10 Excellent

Antonio J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The only thing I didn’t like is that they didn’t sell alcohol in the pool
Stayed 3 nights in Jul 2024

6/10 Okay

Nallely

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Como el hotel es prácticamente nuevo le falta mucho personal, los acabados no están terminados por lo tanto hay cables sueltos y con una alberca cerca puede ser un riesgo enorme
Stayed 1 night in Jun 2024