The location and cabin and amenities overall were very good. The kitchen was well stocked, beds were comfortable and it was nice to have access to garage. The upstairs bathroom drain is very slow and needs attention. The reason for 3 stars is due to heating issues.
Upon our check in on December 23 the temperature in the cabin was 60°. Outside temperature was 22° with an expected overnight low of 13°. We immediately turned on the thermostats according to directions posted on wall. We also then attempted to start the gas fireplace and were unsuccessful in getting the fireplace to come on. When we realized that the house has radiant floor heat, which takes awhile to heat the home, a call was placed to Vacasa for assistance in the fireplace. We were walked through troubleshooting methods which did not work and a call was escalated to the local team. We then received a phone call later, stating that the local team only responded to emergencies and would be out the next day to check to see if propane line was on, but no other maintenance could be done due to holiday. Temperature in the house at bedtime was 64°. Next morning, 12/24 temperature in house was 66. At around 4pm Christmas Eve, the local representative looked at the fireplace to ensure the gas was on and reported there was nothing that could be done until after holiday. They commented this was not the first issue with this fireplace. Temperature in house remained at 67° even though radiant heat thermostat was set at