2/10 Horrible
Cynthia
Voyage en famille
23 sept. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No sign on the building, weeds growing in the parking lot. Lobby very dirty. Desk help was a fill-in and, while trying to be helpful, didn't have a full grasp of the duties. Two buildings, our reservation was for a room on the second level of the other building. That second level was inaccessible due to locked doors. The first floor was wide open with ceiling tiles on the floor, a leak in the ceiling, and soggy carpet. We were reassigned to the main building but the staff had forgotten the password on the machine to activate keycards. Main building's interior common area had the pool, while full of water had city notification signs saying it was closed due to violations until further notice. The entire area had a funky smell. Got keys to the new room. Not very clean, looked as if it was undergoing a remodel. Folding closet door was off the mounts and leaning against the wall. Bath and shower was missing some hardware, but worked. TV was on a dresser, but we had to move it to a sofa for the plug and cable to reach. We were not certain the smoke detectors were functional. A piece of iron stuck out from the bed frame. The chair and sofa looked as if they'd been salvaged from a dumpster. BUT, in the end, this room was quiet and the bed comfortable. Breakfast was very meager the first morning and nonexistent the second morning. After our check in on Friday we never saw anyone working the desk. We never got a receipt when we left. The staff we did meet were courteous and caring, bu
Cynthia
Séjour de 2 nuits en septembre 2024