See all properties

Swissôtel Makkah

5.0 star property

Choose dates to view prices

Photo gallery for Swissôtel Makkah

Building design
Lobby sitting area
Restaurant
Premier Room, 1 King Bed (Kaaba) | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Great Mosque of Makkah
    ‪4 min walk‬
  • Abraj Al-Bait Towers
    ‪6 min walk‬
  • Kaaba
    ‪7 min walk‬

Room options

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed (Kaaba)

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, Haram)

  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room (Quad bed, Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, Kaaba)

  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 3 Single Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (City)

  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 3 Single Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (Haram)

  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 3 Single Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (Kaaba)

  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 2 Single Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (City)

  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (Haram)

  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (Kaaba)

  • Sleeps 3
  • 2 Single Beds

View all photos for Classic King Room Haram Partial view

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic King Room Haram Partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic King Room Kaaba partial view

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic King Room Kaaba partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, City)

  • Sleeps 4
  • 2 Single Beds

Similar properties

Exterior

Makkah Clock Royal Tower, A Fairmont Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (1000)
The price is CHF 295
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Makkah Clock Royal Tower, A Fairmont Hotel

About this property

Swissôtel Makkah

Art Deco hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us they can't get enough of Swissôtel Makkah's great location. During your stay, you're just a quick walk from Great Mosque of Makkah. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 4-minute walk from Great Mosque of Makkah and 7 minutes on foot from Kaaba
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Swissôtel Makkah. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss – On-site restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant – This fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 90 for adults and SAR 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Al Rowad Restaurant
  • Cafe Swiss

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before 2:00 PM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 241.5 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 90 for adults and from SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (return, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007391

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Swissôtel Makkah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 632 out of 1001 reviews
Rating 8 - Good. 195 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tanweer, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at this property multiple times in the past, and it’s always a fantastic place to be. However, I have one complaint: the staff’s rudeness during breakfast hours. I understand that you’re fully booked and have a lot of foot traffic in the morning, but you need to plan better and teach your staff manners when interacting with guests. The staff was extremely busy and didn’t seem to try to listen to our requests. Dinner hour were good as expected. Thanks to Mr Ashraf ( New manager ) for his hospitality during dinner hours
Stayed 3 nights in Nov 2024

10/10 Excellent

Matyaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was convenient and a hands throw from the haram.
Stayed 4 nights in Dec 2024

6/10 Okay

Maharam

THE SERVICES
Stayed 2 nights in Dec 2024

10/10 Excellent

Akm

Liked: Cleanliness, staff & service, property conditions & facilities
Getting taxi was difficult.
Stayed 2 nights in Dec 2024

2/10 Terrible

Myra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd time at the hotel. Checked in and was given a room on the 2nd floor. As we entered the room, we could smell damp/mould mixed with cigarettes. I called to advise that the room needed to be changed and I was told to come down to reception. As I was given a new room, I thought it would be better however it was disgusting. I was told “all triple rooms are the same” and they were very keen to stop me from explaining the issues in the reception area. - The bathrooms were filthy and the shower stunk of urine. Every-time the shower was used the smell became stronger. - Shower stained and full of mould. - Bathroom door handle loose and could not be locked properly. - Curtains full of stains and dust. - Claimed to be a ‘city view’ room but looked directly in to rooms of another hotel. - Window ledges dirty and dusty. - Bed side table dirty. - Lamps full of dust and dirt. - Very noisy as the room was near the lift and the road outside was very loud all night. - Air con vents full of dust which left an awful smell. I addressed these problems with the staff on the first day to which they were very dismissive. I have stayed at this hotel twice before and this was my third occasion but it certainly will be the last. In general, the cleanliness was appalling and even asking the cleaners to clean was a great amount of hassle. The room got cleaned twice during our week stay despite cleaners always being on that floor.
Stayed 7 nights in Dec 2024

10/10 Excellent

Yasir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 5 nights in Dec 2024

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly staff and efficient. Breakfast was good but try to have more Asian style
Stayed 6 nights in Dec 2024

4/10 Poor

Rafiq

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor overall due to customer service
Not a good experience for a supposedly 5 star property. Reception staff not helpful, didn’t help when I asked for assistance to print my boarding pass or whe noi wanted to know where they had taken my luggage- you just get directed to someone else. Lifts were a big problem as on most occasions you’d have to change lifts to get to the reception area (they don’t come quickly). Cleaning staff were superb, friendly and helpful. Bathroom was very dated, the shower door waterproof strip kept coming off , my adult daughters couldn’t regulate the water temperature as it was very stiff so ended up scolding themselves every time they showered. I paid extra for a view but it was partially blocked so disappointed they gave me that room - they did have a room with a better view but chose not to give me that. Location is excellent and I think that’s why swissotel don’t care about customer service, they will always have a customer base so don’t need to try.
Stayed 8 nights in Nov 2024

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Anfal

Travelled with family
Liked: Staff & service, amenities
The room was not very clean, but the staff was great and hotel amenities were great
Stayed 2 nights in Dec 2024

10/10 Excellent

mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience staying in this hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Yasir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Nasim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff from the front desk to room service. The view from the room was amazing and as advertised
Stayed 4 nights in Dec 2024

4/10 Poor

Zahra

Stayed 2 nights in Dec 2024

8/10 Good

Ebrahim

Stayed 3 nights in Nov 2024

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to haram and to everything you need. Breakfast was great with plenty of options
Stayed 5 nights in Nov 2024

10/10 Excellent

Hasan

Stayed 2 nights in Sep 2024

6/10 Okay

Jawid

Disliked: Staff & service, room comfort
very noisy hotel, some of the rooms have $100 add on fees
Stayed 2 nights in Dec 2024

10/10 Excellent

Gulrez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent…will stay insha Allah visit next time
Stayed 4 nights in Nov 2024

10/10 Excellent

Rohul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Nov 2024

8/10 Good

Azima

Travelled with family and small children
Liked: Property conditions & facilities
Room wasn’t ready until 2.5 hours after check in time.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohamed

Stayed 5 nights in Nov 2024

10/10 Excellent

Ishrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

AAMIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Service! Duty Manager Abdul Wahid made our stay unforgettable.
Stayed 3 nights in Nov 2024

2/10 Terrible

Mustafa

Travelled with family and small children
They never reply to your email
Stayed 3 nights in Nov 2024