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Sheraton Memphis Downtown Hotel

4.0 star property

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Photo gallery for Sheraton Memphis Downtown Hotel

Lobby
LCD TV, pay films
Point of interest
Breakfast, lunch, dinner served; southern cuisine
Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

Map
250 N Main St, Memphis, TN, 38103
  • Renasant Convention Center
    ‪1 min walk‬
  • Beale Street
    ‪16 min walk‬
  • FedEx Forum
    ‪2 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Memphis Downtown Hotel

Pet-friendly Memphis hotel connected to the convention centre, steps from Renasant Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and a business centre. Housekeeping is available on request.
Sheraton Memphis Downtown Hotel offers 600 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Memphis Downtown Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Bass Pro Shops at the Pyramid. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy southern cuisine while dining at Crossroads Tavern & Grill
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Renasant Convention Center and 6 minutes on foot from Fire Museum of Memphis
  • Dogs welcome free of charge
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. The business-friendly Sheraton Memphis Downtown Hotel also features a 24-hour fitness centre, dry cleaning/laundry services, and express check-out. For a fee, parking is available.

This Memphis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:00 AM.
Crossroads Tavern & Grill – This restaurant specialises in southern cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:00 AM for a fee: USD 24.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crossroads Tavern & Grill

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lever door handles
  • Lift (170 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24.95 per person
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet deposit: USD 50 per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Memphis Downtown Sheraton
Sheraton Hotel Memphis Downtown
Sheraton Memphis Downtown
Sheraton Memphis Downtown Hotel
Sheraton Memphis Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel
Sheraton Memphis Downtown Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel Memphis

Sheraton Memphis Downtown Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 418 out of 1002 reviews
Rating 8 - Good. 222 out of 1002 reviews
Rating 6 - Okay. 139 out of 1002 reviews
Rating 4 - Poor. 121 out of 1002 reviews
Rating 2 - Terrible. 102 out of 1002 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Johnias

Stayed 2 nights in Dec 2024

6/10 Okay

Rashanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Hattie

Stayed 1 night in Jan 2025

4/10 Poor

Hervae

Stayed 2 nights in Nov 2024

10/10 Excellent

Brent

Stayed 2 nights in Jan 2025

2/10 Terrible

Donesha

Stayed 1 night in Dec 2024

10/10 Excellent

Grant

Stayed 1 night in Dec 2024

4/10 Poor

Britney

Shows a restaurant and everything in there is closed. It’s just a big empty hotel
Stayed 1 night in Dec 2024

8/10 Good

Charneika

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
No smart tv and WiFi wasn’t working
Stayed 3 nights in Dec 2024

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sheraton is always the place to stay while in Memphis or any other city
Stayed 2 nights in Dec 2024

8/10 Good

Edward

Stayed 3 nights in Dec 2024

10/10 Excellent

Sharon

Stayed 1 night in Dec 2024

10/10 Excellent

William, Tupelo

Stayed 1 night in Dec 2024

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Catina

Stayed 1 night in Dec 2024

10/10 Excellent

Mirac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Stayed 1 night in Dec 2024

8/10 Good

sharon f

Travelled with family
Liked: Amenities
Hotel has limited parking and rooms are outdated. Price is inflated for the amenities offered. Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. Valet parking was convenient (at extra cost).
Stayed 1 night in Dec 2024

10/10 Excellent

Latrece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Dec 2024

2/10 Terrible

Joseph

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor customer service /no empathy (hotels.com too)
I was going to Memphis to run the a children’s charity half marathon, which my friends and I raised money for. I was feeling sick so I attempted to shorten my stay by one day. Hotels.com said they couldn't do this so they'd contact the hotel. I never heard back from the hotel. This was within the time they said was Iallowed to modify my trip. We then all had covid and had to cancel the race and trip. I reached out to the hotel on their chat and explained. I never heard back from them. I then contacted them through the loyalty program I'm a member of. They asked for documentation so I sent my positive covid test picture, the race registration and the hotel registration. They simply said there was nothing they could do because it was booked through hotels.com. So no one would take covid or running for a charity into consideration; both hotels.com and the Sheraton put onus on the other and instead charged me for the whole time. I'm not sure I'd ever use hotels.com again because it doesn't seem to offer any advantage (even though they say you can modify your trip) and was really disappointed by the lack of response from Sheraton and then the lack of empathy from them (as a lifelong customer.) If either had offered up anything, I was ready to offer up a good review and commend them through reviews and social media outlets. This was not the case.
Stayed 4 nights in Dec 2024

10/10 Excellent

Glynda

Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfect for stays overnight for events downtown. There is a bridge that connects to the Convention Center and the Cannon Performance Center without having to go outdoors. It is also within walking distance to many restaurants.
Stayed 1 night in Dec 2024

6/10 Okay

Sasha

Travelled with family
Disliked: Property conditions & facilities
It was decent for a one night stay, hotel could use some updates. They only offer valet parking for $32 a night.
Stayed 1 night in Dec 2024

8/10 Good

Destiny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close enough to walk where we needed to go
Stayed 1 night in Dec 2024

2/10 Terrible

Randale

Disliked: Staff & service
I came back from dinner and asked them to clean my room and I needed new bath towels and when I came back. The room was still dirty and no bath towels. The front desk clerk was very rude and professional
Stayed 1 night in Dec 2024

6/10 Okay

Justin

Travelled with partner
Liked: Staff & service
The property was alright however It’s definitely time for some renovations.
Stayed 1 night in Dec 2024