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Casa Ofelia

4.0 star property
VIP Access

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Photo gallery for Casa Ofelia

Premium bedding, minibar, free WiFi, bed sheets
Master Suite | Premium bedding, minibar, free WiFi, bed sheets
Reception
Terrace/patio
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
129 Anatole France Polanco III Sección, Mexico City, CDMX, 11550
  • Avenida Presidente Masaryk
    ‪1 min walk‬
  • Antara Polanco
    ‪12 min walk‬
  • Auditorio Nacional
    ‪13 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for King Room

Premium bedding, minibar, free WiFi, bed sheets

King Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Premium bedding, minibar, free WiFi, bed sheets

Master Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Queen Room

Queen Room | Premium bedding, minibar, free WiFi, bed sheets

Queen Room

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Suite

Classic Suite | Premium bedding, minibar, free WiFi, bed sheets

Classic Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Premium bedding, minibar, free WiFi, bed sheets

Comfort Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, minibar, free WiFi, bed sheets

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Ofelia

Hotel with a rooftop terrace, steps from Avenida Presidente Masaryk
Along with a restaurant, this smoke-free hotel has a rooftop terrace and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a communal living room. Change of towels is available on request
Casa Ofelia offers 25 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. 32-inch Smart televisions come with cable channels.

Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. This Mexico City hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Casa Ofelia. During your stay, you're just a quick walk from Paseo de la Reforma. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Options for a bite to eat include a coffee shop and a restaurant
  • Amenities include a rooftop terrace and a communal living room
  • Guests have great things to say about the helpful staff and the location
  • Steps from Avenida Presidente Masaryk and 8 minutes on foot from Paseo de la Reforma
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. Casa Ofelia also features a rooftop terrace, a communal living room, and local meal delivery service.

This 4-star Mexico City hotel is smoke free.

Niddo Cafè – On-site coffee shop.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Niddo Cafè

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Casa Ofelia

Children and extra beds

  • Children 11 and younger are not allowed at this property. All guests older than 11 are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 11 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Ofelia Hotel
Casa Ofelia Mexico City
Casa Ofelia Hotel Mexico City

Casa Ofelia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 109 reviews
Rating 8 - Good. 13 out of 109 reviews
Rating 6 - Okay. 10 out of 109 reviews
Rating 4 - Poor. 3 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Walter

Disliked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Anjum, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with excellent design aesthetic! And the location couldn’t be better.
Stayed 3 nights in Nov 2024

6/10 Okay

Stephanie

Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel with a fantastic location.
After reading some horrible reviews on here, I am glad to report that my experience was really nice and I thought the staff was always friendly and helpful. The Ofelia Suite terrace is awesome!
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Wonderful little place! Nice balcony and the place is located in the heart of a lot of amazing restaurants, shops, bakeries and coffee shops. And super friendly staff! Thanks so much!
Stayed 3 nights in Nov 2024

10/10 Excellent

Sayda, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The deluxe room we reserved is big, clean, comfortable, and safe.
Stayed 3 nights in Oct 2024

4/10 Poor

Jack

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is in an excellent location. The staff, interior finishes, and security were all very good. The issue is plumbing related. Our bathroom smelled very badly off sewer odor. I suspect that the floor drain behind the toilet was either plumbed incorrectly, or that there is a plumbing issue elsewhere. We left the bathroom exhaust fan on and closed the door to prevent the room from smelling badly. I would not recommend staying at this property unless the plumbing issue is resolved.
Stayed 6 nights in Oct 2024

10/10 Excellent

Luis, Tecate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Staff is super friendly and helpfull! Will go back for sure...
Stayed 4 nights in Sep 2024

6/10 Okay

Ana

Stayed 3 nights in Sep 2024

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Polanco
Perfect spot in Polanco. Hotel is located near restaurants and stores and has the perfect atmosphere.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Fabio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE AWARE OF THE SCAM! We booked a Deluxe Suite” with a terrace from the pictures on Expedia the property posted and instead we got a normal room with a tiny balcony. We had no soap on the arrival and we didn’t get any cleaning service for 3 days. The phone wasn’t working and the door on the bathroom was broken. When we arrived the guy at the front desk didn’t even looked at us, he was such an arrogant impolite person. Mostly of the time nobody was at the front desk and if one of the two was there didn’t even say a word to the guest. Also another couple we met was absolutely frustrated with the lack of service and the level of arrogance from the staff. It was such a terrible experience, I’m filing a complaint to Expedia and Amex. DO NOT GO TO THIS PROPERTY, there are way better options in Mexico City for the same price and you’ll get a smile days and nights and a quality service and especially they don’t scam you with fake advertising.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay in a great neighborhood. first time ataying in polanco, will be back
Stayed 2 nights in May 2024

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, staff & service, room comfort
The room need some updates… the electronic lock at the room entrance never work properly… always calling service to open the door…
Stayed 5 nights in Jun 2024

10/10 Excellent

Rienk de

Stayed 2 nights in Jul 2024

10/10 Excellent

Arturo, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful boutique hotel with tons of restaurants within 5 minutes walking, and in the heart of Polanco. The staff are very helpful, and the rooms are really nice.
Stayed 4 nights in Jul 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. La habitación bastante amplia y cómoda.
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property! Nice and modern with an organic flare. The manager was very attentive and compliant. The room was very clean, and nice. I would come back for sure.
Stayed 1 night in Jul 2024

10/10 Excellent

Laura

Stayed 1 night in May 2024

10/10 Excellent

jamie

Stayed 1 night in May 2024

10/10 Excellent

filipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet street and good restaurants around.
Stayed 3 nights in May 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was quite pleasant.
The highlight of my stay was definitely the bed. It was incredibly comfortable, with soft bedding sheets that provided a luxurious feel. I appreciated having a refrigerator in the room, and it was great to find that it actually maintained the water cold. The spaciousness of the room was another positive aspect. While my room had a functioning air conditioner that worked well, I was disappointed to hear that some of my friends were assigned rooms without air conditioning. This could be a significant issue, especially in warmer climates or during the summer months. It's concerning that there was no indication on the website about the possibility of some rooms lacking this essential amenity. On the bright side, the hotel's location was wonderful. Being close to great stores and restaurants adds a lot of convenience and opportunities for exploration during a stay. Overall, while there were some drawbacks such as the inconsistency in air conditioning availability and the lack of transparency regarding room assignments on the website, the positives like the comfortable bed and convenient location made for an enjoyable stay. It's worth noting, though, that the hotel management may want to address the issue of room amenities and make sure that guests are fully informed before booking.
Stayed 4 nights in Apr 2024

6/10 Okay

Dayle

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024