6/10 Okay
Steven
26 Jul 2024
Liked: Cleanliness
Disliked: Staff & service
Charming but needs attention to details (and A/C).
The building and grounds have a great period feel. Peacocks add atmosphere. The free part of breakfast was just pineapple and coffee, beyond that is $, but good. Staff left us at the gate for several minutes at check in, and were not attentive as to our bags. No air conditioning. No information about how to call reception from room, no tissue dispenser. Loud Etta James and similar at check in (fine choice but loud), but also at 8-9 pm which we could hear clearly in our room until we complained, then again starting just before 9 am. No one wants that. Gardener started also at 9, instead of after checkout time. Since no air, windows were open. Staff needs training. Bathroom door (Suite Patrick) is painted glass and flimsy, lighting in shower / toilet area too dark. We had booked Cezzane but given Patrick as the jacuzzi tub was being fixed. In theory a more expensive room, and no upcharge, but closer to the loud music. Overall, it’s a charming place and needs some improvement to the next level. No A/C was ok in cool weather but would not be in the heat. It’s not far to the Frida Kahlo Museum, but a very long walk for most. Also near Coyoacán’s Coyotes park & restaurants which is very nice.
Steven
Stayed 1 night in Jul 2024
