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NH Collection Mexico City Reforma

4.0 star property

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Bar (on property)
Suite, Terrace | Premium bedding, minibar, in-room safe, desk
Outdoor pool
Outdoor pool
Suite, Terrace | Premium bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Bar

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • U.S. Embassy
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • Angel of Independence Monument
    ‪8 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, desk

Superior Room

  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Superior Room (2 Double Beds)

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium Room (2 Double Beds) | Premium bedding, minibar, in-room safe, desk

Premium Room (2 Double Beds)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace | Premium bedding, minibar, in-room safe, desk

Suite, Terrace

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, Terrace (View)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 1 child)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Galeria Plaza Reforma

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (2692)
The price is CHF 134
for 1 room
includes taxes & fees
25 Apr - 26 Apr
Galeria Plaza Reforma

About this property

NH Collection Mexico City Reforma

Eco-certified hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures.
Our customers tell us that they can't get enough of the breakfast at NH Collection Mexico City Reforma. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, a full-service spa and an outdoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, body scrubs or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Within a 10-minute walk of Paseo de la Reforma and Angel of Independence Monument
  • Airport, local-area and shopping centre shuttle service available for a fee
  • Cats and dogs welcome for a fee
NH Collection Mexico City Reforma offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 16 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
NH Collection Mexico City Reforma has a restaurant on site.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self-parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Mexico City Reforma offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 662 out of 1386 reviews
Rating 8 - Good. 335 out of 1386 reviews
Rating 6 - Okay. 176 out of 1386 reviews
Rating 4 - Poor. 114 out of 1386 reviews
Rating 2 - Terrible. 99 out of 1386 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fatima San Juana Hernandez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel exelente personal
Stayed 3 nights in Dec 2024

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of CDMX
Nice hotel that is centrally located. Breakfast buffet was delicious.
Stayed 11 nights in Dec 2024

2/10 Terrible

Leonel

Disliked: Cleanliness, staff & service, property conditions & facilities
Las recepcionistas están distraídas y no dan orientaciones claras
Stayed 3 nights in Jan 2025

10/10 Excellent

Kashyap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Edgar

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Like the gym Terrible customer service. No greeting,didn’t make us feel in a welcome pleasant environment and for the most no heating in the room spending the nights cold with a very old heating unit. Definitely NH in Puebla was superior that this property
Stayed 3 nights in Jan 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and quiet. Housekeeping only provided 1 bath towel for a few days even when there are 2 guests in room. Aircon stopped working one night but staff was able to switch us to another room after asking them twice to fix the Aircon.
Stayed 4 nights in Jan 2025

6/10 Okay

Erin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The NH Reforma is a nice hotel but we paid extra for a room with a balcony and boy was that a mistake, we ended up on the side of the hotel that overlooks the street with a lot of bars and the hotel pool. This is the loudest room I have ever stayed in, parties outside until 4 am everyday. We asked to be moved and even downgraded in a room to the quiet side of the hotel that our friends were on, and after initially being told it wasn’t a problem and packing up all our stuff, we were told the hotel was sold out and they could not move us. Aside from the noise and unhelpful front desk staff, the hotel is nice for the rate and close to all the things. So if you’re not good with loud noise, just make sure to NOT book a balcony room and make sure at check in you’re on the quiet side!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mario, San Antonio

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Erick

Stayed 4 nights in Dec 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at NH collection every time we visit Mexico City. Staff is very helpful and friendly. The property is very close monuments, restaurants, coffee shops and public transportation.
Stayed 4 nights in Dec 2024

10/10 Excellent

EDGAR, Irving

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and Professional staff.
Stayed 1 night in Jan 2025

8/10 Good

Rashida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a nice stay. We did have to move rooms because our initial one was dark and had leaking issues with the shower. But once they moved out room to a higher a floor, it was a pleasant stay. The hotel is walking distance from great eateries like Taqueria “Orinoco”, coffee shops and a great launch pad to see the rest of the city like Polanco, Xochimilca and others.
Stayed 5 nights in Dec 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Junior Suites are another level. The staff is very friendly and professional.
Stayed 5 nights in Dec 2024

8/10 Good

Liliana, El Paso

Liked: Cleanliness
Disliked: Property conditions & facilities
Great hotel. But there was no heating in the rooms.
Stayed 2 nights in Dec 2024

10/10 Excellent

Santiago, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, professional and go beyond expectations.
Stayed 2 nights in Dec 2024

6/10 Okay

Christian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff’s demeanor was unfriendly and indifferent. Despite repeated requests for the bottle of wine that was supposed to be provided for each room, I was consistently ignored and never got it. The hotel’s location near various restaurants and its walkable distance are commendable, but these advantages are overshadowed by the subpar cleanliness of the rooms and the inadequate cleaning of the bathrooms. The photographs provided do not accurately reflect the actual condition of the accommodations. Best to stay elsewhere.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bravo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Stayed 3 nights in Dec 2024

4/10 Poor

Angelica, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service
I have stayed at this property a few times, and they were very good before. This time I did not receive the size of bed I paid for, the food in the restaurant was clearly brought out after it was out the previous day, and the valet parking was nowhere in sight when we arrived after 12 am. I had to park my own car more than once. I might not come back to this hotel.
Stayed 4 nights in Dec 2024

2/10 Terrible

henri

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Raymundo

Business traveller
Disliked: Property conditions & facilities
Hotel being remodeled, needs more work!
Trip happened in December and it was fairly cold. The heater in the room did not work properly, I had to changed room and still the heater did not work.
Stayed 4 nights in Dec 2024

4/10 Poor

Paola

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Although it looks like a 4 star hotel, it’s actually a 3 star disguised with pretty facilities. The rooms although look nice, are uncomfortable, lack basic amenities (trash can in the bathroom, more than two towels, hard beds), and ours had the fire alarm on top of the bed, so all night we had a flash over our heads interrupting our sleep. We were suppose to have a wine bottle as a welcoming gift as part of the Expedia VIP access, and didn’t get it in any of the two stays we had booked. The first night, we were sent to and occupied room, we asked three times for an extra towel (we were three people) and never arrived. It should be advertised as a 3 stars hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Alvaro

Disliked: Property conditions & facilities
If your a tourist just be self aware when there is some kind of money exchange for service especially at night, I had not the best experience due to not understanding a business operation policies . But this hotel is very safe and accommodating to all guest,I was given a room in poor conditions and staff made sure I was upgraded immediately without hesitation witch changed my perspective on how this business operates.
Stayed 1 night in Dec 2024