I can’t honestly say say we enjoyed our stay and there are several reasons. On arrival, we discovered a green hot tub which never really got perfectly clear during our stay. The sauna had a dirty glass in it and old dried up leaves; not exactly clean in these days of COVID. There was no outside fire pit as advertised and if we hadn’t inquired about one, we probably would not have received one. There was a wasp nest in the hot tub and four of us were stung before it was taken care of. There were red ants crawling around on the cement stones and it took two days to get rid of them.
A gentleman arrived to check the pool and told us we would be charged an extra fee for turning up the heat. There was apparently supposed to be a book in the house with rules but was not there. He was arguing with us in front of the children. This could have been discussed by email or on the phone.
Inside the house the air conditioner was dripping so badly, we had to put a large bowl under the drip and empty it several times a day. It was running down the picture on the wall which had to be removed. It took 3 trips to have it repaired. The washing machine was so loud we couldn’t put it on while the kids were sleeping because it would wake them. That took several trips to fix. The plug in the kitchen sink was missing a piece and there was only one and it wouldn’t hold water. There were not enough forks for everyone to have one. We had inquired about a blender and was told there was one there. It was broken. It leaks.
The free Wifi that you advertised was practically non existent.
There were several light bulbs missing and lights that didn’t work around the house.
There was a flood in the little utility room off the kitchen and the water leaked under the door and into the kitchen. We had to mop it up and it smelled like sewage. Looked like the room was under construction.
To make matters worse we lost our water from about 6:00 pm our last evening so no baths, showers, no working dishwasher, no flushing the toilet and no washing dishes. That wouldn’t have been so bad had it not been for everything else.
Given what we paid for the week, these problems are unacceptable, and in light of all this I would like to know what kind of refund you are going to offer me.
I look forward to hearing from you.
Sincerely
Janice Cunning