On arrival the house was stone cold, no heating or hot water, no logs or sticks for the fire.I rang the number as advised on booking info and answered by mother of owner(who lives abroad) that she knew nothing about the house and would ring her daughter. Daughter rang me - seems there was no oil in the oil tank for the heating, Bearing in mind it was a freezing cold day and we had 2 babies arriving soon..
Emergency delivery of oil was forthcoming. Eventually some of the rooms heated up - after > 24 hours, some rooms never warmed. The boiler in the dining room kitchen makes the most awful noise so that the room is rendered unuseable while it is running. I did let the owner know this.
There were 3 accidents of people falling in the hall due to the light not working. We eventually bought a bulb and replaced the broken one.
The microwave was dirty -something orange and sticky silt in it. There were no cleaning products and just enough toilet paper for 9 people for one day. There was no hand soap in the bathrooms.
Seems there should have been a 'Welcome pack' on our arrival....this was hastily rearranged by the owner.
The location is quite good, tho it is a very busy and quite dangerous corner for traffic. Porlock is lovely. Beautiful walks and great pubs. We hope to return to the area but not to this house. I cannot honestly reccomend it at present. The owner did try to correct things but there really needs to be someone close by. The boiler needs urgent replacing.