2/10 Horrible
Aly Mar N.
23 août 2023
Eng NDIAYE
During the online check DEN STAYS requested a guarantee of 500Can$ with a Visa card which has not been announced no where. This after I have paid fully my stay. My bank account had been debited of the amount. After, DEN STAYS credited my account of the 500 can$, but debited it again. I was obligated to send to them an official bank statement to see the amount sent back in my account. The check in on line there are used with the scan of your ID, the selfie etc is not working well and you don’t have anyone to talk to and you can get any information to access the appartement if you didn’t go through that step successfully. It’s not fair as you are not aware of all these burdens when you are choosing the appartement and making your payment online.
Aly Mar N.
Séjour de 2 nuits en août 2023