We had a good experience with this property on one night and decided to stay again on another night later in our trip. The second experience was nowhere near as good as the first. The shower in the second room had some type of major leak, causing water to spray ALL OVER the bathroom—dousing the ceiling, floor, toilet, toilet paper, the works. Whether the thermostat was set at 67 or 73, the room temperature did not change. When we reported these problems to the clerk at checkout, she said that she would report them to maintenance BUT SHE OFFERED NO APOLOGY AND NOTHING WHATSOEVER BY WAY OF COMPENSATION OR A “MAKE GOOD.” Clearly, they do not care about their customers’ experience or satisfaction.