Not enough towels (4) for confirmed guests (7). Hot tub chemicals caused severe skin irritation and is not kept up (Dirty, low water, unknown chemical levels). Local contact (Shelton) blew off scheduled visit to drop off towels and check hot tub condition. He was contacted initially with a single text (which he ignored) and a phone call 24 hours later (which he answered) and agreed to come over on day two at a set time, between 2:30 and 3pm, to bring towels and check chemical levels. Local Contact then missed scheduled appointment, said they were "on our way" after an hour, then never showed up or responded again.
Hot Tubs break down, I get that. But having the local contact dismiss concerns, confirm simple things like bringing over sufficient towels, then blowing us off and never following up is very unprofessional. It's not irrational to expect that the major feature of a rental listing be kept up, or to request someone take a look after causing skin irritation.
Management company responded to all emails by asking us to reach out to local contact. I am sure they will respond to this saying how sorry they are about this experience and that they will look into it, but I am skeptical after what I have heard from them so far.