8/10 Bien
Michelle
Voyage en famille
7 oct. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I’m a guest, not employee
There was a strong odor in our room that was not in the halls or other parts of the building. Checkin staff was friendly and helpful. Breakfast food was a good variety, but staff unhelpful. I went to front desk to inform them breakfast room was out of forks. There were 3 workers behind the checkin desk and one worker in front of the desk. They were all engaged in conversation. The employee on the outside of the desk said, “They are on the other side.” She then repeated those same words. I didn’t know “the other side” of what?? There was a door open with employee related items, and I thought maybe she meant the other side of the door. But as a non-employee I was uncomfortable stepping into that room. I eventually found forks, and replaced the empty canister for all the people coming into the room for breakfast. The employee eventually came in and was frustrated that there were indeed already forks there. No one in the room spoke up, and neither did I, to inform her that I put those forks there. I was uncomfortable with the treatment towards me and happy to have found a resolution for the other guests. It was all awkward. This isn’t worth anyone getting in trouble for, but probably worth a conversation explaining to employees that when they are engaged in personal conversation with coworkers, that they might need to pause and assist their guests. It’s great to see employees able to relax and converse with fellow workers. But we did pay and deserve service.
Michelle
Séjour de 2 nuits en octobre 2024