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Hotel Kokusai 21 Nagano

3.5 star property

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Photo gallery for Hotel Kokusai 21 Nagano

Chapel
Outdoor wedding area
Interior
Outdoor wedding area
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Agata 576, Nagano, Nagano-ken, 380-0838
  • Zenko-ji Temple
    ‪15 min walk‬
  • Nagano Prefectural Shinano Art Museum
    ‪18 min walk‬
  • M-Wave Olympic Memorial Arena
    ‪7 min drive‬

Room options

View all photos for Double Room, Non-Smoking, South Wing

Desk, soundproofing, free WiFi, bed sheets

Double Room, Non-Smoking, South Wing

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Non-Smoking, South Wing

Desk, soundproofing, free WiFi, bed sheets

Single Room, Non-Smoking, South Wing

  • City view
  • 18 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Twin Room, Non-Smoking, South Wing

Desk, soundproofing, free WiFi, bed sheets

Twin Room, Non-Smoking, South Wing

  • City view
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Kokusai 21 Nagano

Hotel with 4 restaurants, near Zenko-ji Temple
This hotel features 4 restaurants, a conference centre and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a microwave in a common area and dry cleaning.
Hotel Kokusai 21 Nagano offers 148 accommodations with complimentary bottles of water and complimentary slippers. Flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they enjoy the overall property condition at Hotel Kokusai 21 Nagano. During your stay, you're just a quick walk from Kitano Cultural Center. You'll find features such as free WiFi in public areas, plus 4 restaurants and a coffee shop/cafe.
  • Free WiFi and wired Internet
  • Dining options include 4 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Within a 10-minute walk of Kitano Cultural Center and Junen-ji Temple
There are 4 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi and wired Internet. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Hotel Kokusai 21 Nagano. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Nagano hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Hotel Kokusai 21 Nagano has 4 restaurants on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (JPY 1,000 per stay; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 2,200 per person
  • 4 restaurants
  • A coffee shop/cafe

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 per person
  • Uncovered self-parking fee: JPY 1000 per stay (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Kokusai 21
Kokusai 21
Kokusai 21 Hotel
Kokusai 21 Hotel Nagano
Kokusai 21 Nagano
Hotel Kokusai 21 Nagano
Hotel Kokusai 21 Nagano Hotel
Hotel Kokusai 21 Nagano Nagano
Hotel Kokusai 21 Nagano Hotel Nagano

Hotel Kokusai 21 Nagano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 219 reviews
Rating 8 - Good. 86 out of 219 reviews
Rating 6 - Okay. 16 out of 219 reviews
Rating 4 - Poor. 4 out of 219 reviews
Rating 2 - Terrible. 3 out of 219 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst "4 star" hotels I've ever stayed at. Bad: far from station, horrible beds, dirty, outdated, filthy laundry room with only 2 machines Good: the common areas look nice?
Stayed 3 nights in Feb 2025

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Big and clean room

We booked a studio suite room and the room was huge. Big vanity top with big shower area with a TV facing the bath tub so you can watch TV while you soak in the tub. Location is about 15mins walk from the shopping street and train station. Had an unpleasant encounter with a front desk lady staff when we requested for an hour extension to the check out time. I totally understand if it is their hotel's policy that no extension is allowed but it was the way she replied which I feel it's abit hostile. This same staff also doesn't greet hotel guest and we noticed she will avoid eye contact with guests. On the other hand, another lady front desk staff was very helpful when we enquired about a day trip and she ran after us as we were walking away after she realized she gave us the wrong info. The male front desk staff was also very polite and helpful.
Stayed 2 nights in Feb 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in good location

Nice hotel. Good location, lots to see in the area. Spacious room, cleaned daily. Very good amenities.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gennadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, all facilities and friedly staff. T It takes about 21 min to walk to the hotel from Nagano station, which we did few times. But there is also free shuttle bus, which runs regularly and trip takes 8 min. Great hotel to explore Nagano and surrounding areas
Stayed 2 nights in Jan 2025

6/10 Okay

Bria W

Stayed 2 nights in Jan 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great town. Great hotel with spacious room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle

Liked: Staff & service, property conditions & facilities
Nice hotel with a frequent bus shuttle to the station and temple
Stayed 1 night in Dec 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2024

8/10 Good

Brent

Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a shuttle from the train station to the hotel. Also, Mai, manager, resolved any issues we had quickly and professionally. The room was spacious and the location is close to the temple, restaurants and shops.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, well appointed, friendly staff, good rooms and easy parking
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

drew

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, nice breakfast and comfy beds
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Stayed 4 nights in Dec 2023

10/10 Excellent

Ranson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant place

Nice stay for one night close to Zenkoji and reasonable costs.
Stayed 1 night in Sep 2020

2/10 Terrible

mmh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
If you want good night sleep, skip this hotel. The Wall is so thin you can hear next door conversation all night long. Room is very small and doesn’t look as nice as you see on the photograph. What about service? The Door man at the entrance (inside) watching us unloading wheelchair, letting disable person out of car and didn’t even come out and give us a hand until I yell out for the help. (We are the only the gust at the door) I have asked GM why he was like that? GM reply back to me saying his job is to escort the guest who have enter the hotel. This tell you all about how they service you. Their fundamental attitude is very poor right from the beginning to the end.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice facility. Staff very helpful. Good breakfast. Sirens woke me up a few times during the night. Must be near an emergency services station. If you're a light sleeper you may want to bring some earplugs.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very nice place. What made it better was the people that worked there were all so very nice and friendly and helpful
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Easy parking. My room in south wing was spacious but the furnitures were not in good condition as well as did not have enough electric wall socket.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service during our stay. Check in staff very friendly and helpful. Many thanks to Mai for her advice and assistance. Property is a little ways from downtown but walkable and shuttle service available. Would stay here again.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly and helpful staff, fantastic room and facilities.
Stayed 1 night in Jan 2019

8/10 Good

Jean Chii

Liked: Room comfort
The room size was good but a bit dated. There are few parking available nearby the hotel.
Stayed 2 nights in Sep 2018

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice for a night

The staff was friendly and helpful. The room was a good size. The bed was very firm. We ate at the hotel’s Italian restaurant and the food was good. After dinner we went for a walk and the neighborhood was clean and safe, but there was not much to see...not even a park. In the morning we had the hotel buffet breakfast. It had a good variety of items, but the coffee came from a machine and sadly it was not good.
Stayed 1 night in May 2018