The overall facility was very nice. The unit was very nice but it felt like a basement suite with no balcony to sit outside or a view. The photos were a bit misleading
We've been to Pacific Shores many times, staying in a few different suites in this building, and this one was great. They've actually renovated the suite a bit and updated the decor, so it looks fresher and brighter now than in the pictures.
We loved the setting and the facilities. The suite was comfortable and clean and the host was great. There were a couple of small items we were missing when we arrived and they were delivered right away when we asked.
We loved the location and amenities. Awesome to have kayaks and paddleboards to use on the beautiful bay. Indoor pool was great but shower stall looked moldy
The room was small but functional. Bed was very comfortable and we loved the sliding doors to outside. We didnât like that the room was very dark and our outside space was very small. Very little natural light had to have lights on inside all day.
We rented on a trip to island to support a grandchild and family's celebration of their grad. We wanted clean simple basic.
We got a ineptly managed room.
No electricity for most recepticles for forst 24 hours. including the 8 hour delay (8AM-4PM, getting a breaker reset so most receptacles incl the ones for CPAP TV, coffee maker could be used. and only after our reminder on the return to the unit after a long day.
According to staff the power had been out for previous occupant and had never been reset (breaker panel in next unit).
Sink and tub didn't drain and because of the power outage; the floor was wet from ice in mini fridge melted, soaking the carpet across the bottom of the bed. No attempt was made to sop it up by staff. Also obvious drawer pulled apart.
This episode is clear indication of a badly managed complex. Heidi, our contact was polite but didn't seem to care, based on what action she mobilized.
She didn't offer assurance any of these concerns would be sorted out. We asked that she refund the $75 cleaning fee and haven't heard from her since we left, apart from her request for a top (straight 5's) Rating.
The property was beautiful, cozy, scenic and well appointed!!! Hiking, hot tubs, the beach and on-site restaurant were all lovely!! I will definitely be back!!! Thank you Heidi for a lovely stay!!
The property and facilities were very nice. The unit we stayed in was like a hotel room with no windows. The 'patio' was a small cubby with no sun or view. We could take advantage of the property but the unit was usefull only for watching tv and sleeping. The shower didn't work properly and didn't drain well.
This was a very comfortable and clean place to stay in a nice resort. The bed was very comfortable and the jacuzzi tub was a bonus. The host was always available for communication. Itâs a lovely scenic area near Parksville. We would definitely come back again.