We stayed at John's lovely home for a week for my birthday. When I spoke with John a few days before we were set to arrive, he mentioned that there was a possibility that there would no wine glasses and that the cleaning people would be there when we were set to check in and he was correct. We arrived at the house around 4:15 pm and the cleaning crew was still there -apparently the people before us left a huge mess and despite there being 4 cleaning people, we still had to wait to check in (despite a long day of travel). Once we checked in, we noticed that there was only 1 wine glass. I called the property manager Andre and he said he would bring some over. 3 hours later I contacted him again and he came to the house to help us work the BBQ and fire pit. We were finally able to get wine glasses 4 days later. I also contacted both John and Andre to ask about the bikes that were situated in between the 2 properties John owns and never heard back from either of them. Also just to note, the house is on a busy corner and there was noise all night from the street (we live in the city so that didn't bother us) and also it is very hard to back out of the driveway if you will be brining a car. For the price of this house, I was hoping for better communication/attentiveness then we received. Another thing to note that check out was at 10am and the cleaning people arrived at 9:40.