6/10 â Okay
Ryan A.
1. Sept. 2025
VerbesserungswĂŒrdig: Sauberkeit
Hello. Prior to our arrival, I received an email notifying me of a refund being issued (272.50) back to me due to a basement flood. No further context was provided. No word about whether or not the basement was unusable or not. Upon arrival, we found the basement carpet was totally removed, furniture all pushed up against the beds, and the strong smell of wet, musty conditions. Our group size meant some of us would need to stay in the basement beds. This was very disappointing. As a landlord, I would never offer such a small credit to a tenant who'd expected use of a basement bunk room on a holiday weekend. 1000 would be more appropriate. Family members were forced to sleep in the bunks, moving all of furniture (couches, TV, book shelf) out of the way in order to access the beds. We made due, but if it tells you about our stay, we left Sunday morning due to the conditions being inadequate. A full day early. We didn't spend over 4k Labor Day weekend to be forced to sleep in a wet basement that hadn't been prepared for guests. Again, we feel strongly that the 270 credit was inadequate for the huge inconvenience this put us in. There were plenty of ways to try to make this right. We'd appreciate a substantially larger refund for our disappointing stay. The property otherwise is located near downtown Naples and on a quiet lake as advertised. The driveway isn't marked very well so it can be challenging to locate in the dark on such a high speed road. Thank you for your time.
Ryan A.
Aufenthalt von 3 NĂ€chten im August 2025
