Boardwalk/promenade motel in National Park Village with free parking
Spa services, a microwave in a common area and a fridge in a common area are available at this motel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a library and express check-in are on-site. Housekeeping is available on request.
Plateau Lodge offers 22 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually decorated. Beds feature pillowtop mattresses. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and in-room massages can be requested. Renovation of all guestrooms was completed in February 2024.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Plateau Lodge, you're just a quick walk from Fishers Track. You'll find features such as free WiFi in public areas and free self-parking, plus breakfast (surcharge).
Free WiFi
Free self-parking
Continental breakfast served daily for a fee
Services include babysitting, tour or ticket assistance and luggage storage
On-site recreation includes a playground
Within a 10-minute walk of Fishers Track and Marton Sash and Door Cycling Park
Local-area shuttle service available for a fee
As a guest of Plateau Lodge, you'll find spa services, a library, and a terrace. WiFi is free in public spaces. Gift shops/newsstands, ski storage, and tour/ticket assistance are also featured at the family-friendly Plateau Lodge. Self parking is free. A complete renovation of Plateau Lodge was completed in February 2024.
Smoking is allowed in designated areas at this 3-star National Park Village motel.
For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:00 AM.
Awards and affiliations
Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Area shuttle (surcharge)
Ski shuttle nearby
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 24 for adults and NZD 19 for children
Things to do
Bicycle shuttle
Bicycle storage
Bicycle tours
Books
Library
Playground
Ski passes
Ski storage
Table tennis
TV in common areas
Family friendly
Baby toys
Children's books
Children's games
Children's toys
Highchair
In-room babysitting
Laundry facilities
Playground
Trampoline
Conveniences
Gift shop/newsstand
Guidebooks
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Shared microwave
Shared refrigerator
Guest services
Housekeeping (on request)
Tour and ticket assistance
Outdoors
Garden
In a national park
On the boardwalk/promenade
Terrace
Spa
In-room massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hardwood flooring in public areas
High-pile carpet in room
No lift
Tile flooring in public areas
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Room amenities
Bedroom
Bedsheets provided
Pillowtop mattress
Bathroom
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
Cable/satellite channels
Food and drink
Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Electric kettle
More
Air conditioning
Bulk dispensers for toiletries
Eco-friendly toiletries
Heating
Individual decor
LED lighting
Recycling
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 55.00
Express check-out available
Special check-in instructions
The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 7:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
Access methods
Front desk (limited hours)
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for NZD 35.0 per day.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: from approximately NZD 24 for adults and from NZD 19 for children
Late check-out fee: NZD 55.00 (subject to availability)
Rollaway bed fee: NZD 35.0 per day
Credit card charges are subject to a surcharge of 3 per cent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
The front desk at this property is open daily from 8:00 AM - 7:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9429036926015
We should mention
Reservations are needed for massage services and spa treatments. For reservations, contact the motel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
National rating
For the benefit of our customers, we have provided a rating based on our ratings system.
Property is also known as
Plateau Lodge
Plateau Lodge National Park Village
Plateau National Park Village
Plateau Lodge Motel
Plateau Lodge National Park Village
Plateau Lodge Motel National Park Village
Plateau Lodge Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This was such a sweet, wonderful property. The staff were delightful, the room was clean, and this was a wonderful time
Sydni
Stayed 1 night in Jan 2025
8/10 Good
Martine
1 Dec 2024
Liked: Staff & service
Outdoor tub was divine, everything else less so
I booked the king suite because I wanted to use the outdoor soaking tub. It was divine after a long day of travel. The water was very hot. The tubs are not private - you can be seen from the parking lot and the sidewalk on the public street - so I had to use it with my swimsuit on.
The water pressure in the shower was excellent.
The furnishings inside the studio are a bit tired. For example, the couch seems like something you would find at IKEA and is not built for commercial use. There was a body outline on the couch from repeated use (and perhaps by less than clean individuals). Perhaps the tiredness of couch tainted my perception of the cleanliness of the other surfaces, but the dark colored bed spread, pillows and carpet did not seem fresh and clean.
The water tastes very bad - it basically ruined my cup of tea. I would offer filtered water for guests. Also, the sink was so small that it was nearly impossible to fill the kettle.
The refrigerator was rancid. Perhaps it’s been overlooked while cleaning but there was spoiled dairy products inside that made the whole room smell when I opened it. This also contributed to the general feeling of uncleanliness.
The staff were friendly and nice - and we greatly appreciated the dry room that was available for use in October (we were also the only ones using it and there was sufficient room for my group of 6). There was also a common kitchen and dinning area, that had a kids area with toys for children to play. My children enjoyed their time with other kids there, and there seemed to be quite a few toys to go around. However, being a common kitchen, there was a strong smell of recent cooking and the condition will depend on the guests that use it.
As for the individual room, it was on the smaller side for 6, and may be a bit uncomfortable with the glass doors opening into the living room that may be a set up as a bed. The heating was strong (if you like it warm, but it can also be switched off).
The lady on the front desk was lovely and helpful. The unit was a great set up for us with two small kids and even had a proper gas oven. We also really liked the communal area, with books and toys for the kids. The trampoline was great too! Thank you for having us, we would love to come back again!
Anneke
Stayed 2 nights in Aug 2024
10/10 Excellent
Jordan
Travelled with family, Travelled with family and small children
I was extremely happy I booked this property for our family get away. When I entered the room it was nice and cozy. The staff at reception was so helpful and understanding. Overall I loved my stay will be staying here in future. The property is well looked after in terms of cleaning and every other facility. I definitely recommend this property to other travellers. One more thing parents with kids will love the little play area this place has for kids. my 6 year old was in the play area that’s with the guest lounge and it had a nice fireplace just too amazing for this colder mornings.
The property was well located for the Tongariro Crossing shuttles, and good information was provided about local facilities. It was a shame that my own stay wasn’t a positive one - I spent one morning chasing a mouse around the room and was told there wasn’t anything they could do. Any aerosols used set off an alarm that woke everyone up at 6am. I feel like I massively overpaid for what felt more like a hostel experience.
We booked a room in the lodge, and we rather disappointed in the room. The listing and the description did not match the room. The Expedia listing stated room was double with single (although the bed was listed as queen, it was not). The "single" was a bunk bed, and it made the room extremely cramped - and hard to move around. The listing should be more accurate, and clearly state that the rooms in the lodge share a bathroom at the end of the hall. The room was clean and well kept, but very cramped. Another room we saw in the lodge had only one bed and that configuration would be much better than the one we booked.
This is a hikers/skiers place — very basic but great location and reasonable price. We had a 2-bedroom unit— queen in one, two singles in other. Small living space included a good little kitchen. Right in the heart of the village so good access to everything. Beds were pretty soft, but passable. We’d stay there again given the great access. Pretty clean and pretty quiet.
Colin
Stayed 1 night in Feb 2024
8/10 Good
Helen
Travelled with family
5 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Can improve on hardware, but fantastic staff.
Great to have them drop us off at the train station at the end of our atay. They were also kind enough to let us check out later as our train left at 3pm.
Vicky is passionate about her job and is very caring and friendly. Efficient and no fuss.
The onky draw back is the the apartment we stayed has 2 levels, and going to the bathroom at night means negotiating steps which is not user friendly for the aged and the young. The heater in the sitting room is also very noisy and the sofa-bed is broken. Due to the above in-room issues, my husband didn't rest well. Otherwise it will be a five star.
Beautiful! I stayed in a king pod, it was fantastic. It was spacious, clean, had a fridge, microwave and kettle. The lady at check in was very friendly and helpful. Highly recommend!