4/10 Poor
lester
Travelled with partner, Travelled with group
3 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we got there, they had just had some snow fall the day prior. Understandably, some things were beyond their control. Nevertheless, in order for us to reach our room, we had to go up two outside metal stairways This meant that the steps were icy. Employees were clearing out the ice and snow, yet this wasn’t the case on the stairs. There were no accidents during our time there, yet I can’t imagine, what if we had been older people with limitations.
As soon as we opened the door to our room, we immediately noticed the stagnant stench of raw sewage. We were forced to open the windows to our room even though it was below freezing outside. In addition to the poor smell, on our final day we smelled cigarette smoke. Neither my wife nor I smoke, so we are very sensitive to this. I don’t know how the smell was coming in, but it was a huge turn off. We noticed this when were coming in to grab our bags right before check-out.
the morning after, when we were about to shower, we noticed black mold on the shower floor. I wish we had seen this earlier; otherwise, we would’ve said something.
Lastly, a friend accompanied us on our trip. He had his own room in a separate part of the property. We were all away from the property the majority of the day. Upon our return, he found out that other people were inside his room. He found out that there was a mistake and was moved out without his knowledge. He was placed in a very nice room, but we didn’t appreciate the poor communication.
lester
Stayed 1 night in Nov 2024
