2/10 Horrible
Justin L.
19 août 2024
Les points faibles : Propreté
Not as expected
Not able to get into the house until 30 mins after check-in time due to the cleaning staff. When we did walk in, the house had a bad odor, like wet dog, or a dirty wet mop. Our children were so excited to use the swimming pool/hot tub, but when we arrived, both were unusable and the outside sitting area was a complete mess. The pool was filled with debris and a greenish color. There was mold/scum all over the steps/entrance into the pool that we had to scrub ourselves. The hot tub smelled like someone had vomited in it prior to our arrival. Both pumps on the pool/hot tub had to be replaced during our stay. The dryer was broken when we arrived to the house, the cleaning staff let us know this as we were unpacking our cars, stating that the owners knew of the problem. Someone came and checked out the dryer during our stay but never came back to fix it, so we had no dryer the whole week. When then the roof starting leaking into our luggage, we had no dryer. This home is advertised with 2 golf carts, upon arrival and for the next 3 days into the stay, there was only 1 golf cart. When they did drop off another, it was a very old 2 seater. So we had 6 seats for a house that sleeps 12-14. This house is also advertised as pet friendly, which is fine. However, the amount of animal hair was gross. It was filling the corners of the house like tumble weeds, in between all couch cushions and stuck on all carpets/bedding & windowsills. Broken/unusable sleeper sofa & tv.
Justin L.
Séjour de 6 nuits en juillet 2024