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Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites New York City-Times Square, an IHG Hotel

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
City view
City view
Full-sized fridge, microwave, stovetop, dishwasher
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry
  • Air conditioning

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    7 min walk
  • Taqueria Diana
    1 min walk
  • 42 St. - Port Authority Bus Terminal Station
    3 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    56 min drive

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Pod Times Square

Pet-friendly
Restaurant
Air conditioning
Bar
4.4 out of 5, Excellent, (4110)
The price is CHF 207
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Pod Times Square

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

Hotel with a fitness centre, a quick walk to Times Square
This smoke-free hotel features a fitness centre, valet parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 accommodations with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square, an IHG Hotel. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym and a business centre are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square, an IHG Hotel. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75 per day)

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1005 reviews" "
Rating 8 - Good. 309 out of 1005 reviews" "
Rating 6 - Okay. 125 out of 1005 reviews" "
Rating 4 - Poor. 56 out of 1005 reviews" "
Rating 2 - Terrible. 66 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Danny, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good property, inadequate elevators
Room was good, but only 1 small working elevator for 32 floors made for long waits. Toilet in 1304 never shut off completely, so you were wasting water.
Stayed 1 night in Sep 2024

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There are 32 floors and only one working elevator. It was such an inconvenience.
Stayed 3 nights in Sep 2024

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very convenient for the sights we wanted to see. Room was clean Nothing fancy There was only 1 elevator working and the coffee machine in the foyer was out of order. Hotel did have another urn for coffee but there were often no cups available and the lids did not fit properly. These were minor things and did not interfere with our stay. I would stay at the hotel again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Only downside is they only had 1 working elevator for 32 floors
Stayed 5 nights in Sep 2024

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not put my dog in this place. We got there and the first thing they told us that our room was on the 32nd floor which was the last floor. Great I thought no noise from above. The thing they did not mention was out of the two elevators only one worked. Which meant on an average we waited 20 minutes each time we used the elevator. It was obvious that this condition was no a new one but rather a pre existing one with no future date of repair. I t would have been nice to know before we booked our reservation. Have you ever been in a hotel with no where to hang your clothes? They offered to bring up a rack come on NO CLOSET! Oh I forgot to mention we stayed there 8 nights and the room only got cleaned once in 8 days another thing that should have been disclosed before or when we broke. This place is a dump! This is supposed to be a somewhat reputable chain of hotels! Like i Said in the begining I would not put my pet in this place! I have reported them to the city of NEW YORK for safety violations. What would of happened if there was a fire in the building!
Stayed 8 nights in Aug 2024

8/10 Good

Lilach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was good
Stayed 1 night in Sep 2024

8/10 Good

Thomas William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean nice size room. Unfortunately only one of the two elevators was working, so long waits.
Stayed 8 nights in Aug 2024

6/10 Okay

Aaron

Travelled with partner
Liked: Staff & service
No breakfast at this location
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
What left a negative impact was the lift service was so slow and one elevator was broken. I feel like the staff could have managed the flow of people better than a sign that said max people allowed on lift 6, and then 10 people would get on!
Stayed 3 nights in Sep 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice room. It was in a convenient area that was walking distance to Times Square and many shows. The area is like much of NY in which the sidewalks and streets are not very clean but that’s just NY. The hotel is a bit dated with the carpet but it was clean. It would be nice if they got rid of the carpet in the rooms to be more sanitary. The small kitchen was perfect for storing and reheating food. We had a city view on the 31st floor where we got to see the Empire State Building out our window. It’s not a quiet area as I’m sure much of NY isn’t, as there were people honking and sirens all throughout the day and night. Unfortunately one of the elevators (there are two) broke the day after we arrived and was down for the rest of the five days. It made the wait for the elevator 10-15 min during peak times. They had free laundry to use, which was nice, we just needed our own soap.
Stayed 6 nights in Aug 2024

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Theyadvertisement of a full kitchen is a fake ! Don’t get fooled with the picture, just hope that they are working. The room that we got neither the stovetop nor the microwave are working. At that time we just came back from our hectic tour and all we want is to eat our left over soup and call it a night. We asked the front desk if they can send somebody to check the microwave. There are 2 engineers that checked it and said cant fix it at that time and will just do a work slip order for tomorrow. We ask if the front desk if they can just loan us a portable microwave so we can warm our food. But the front desk is not so helpful and wants us to just bring out the food in our room thru their cafeteria or move to another room. It was already late at night we are tired and we dont want to move our stuff into another rm. besides that we are already in the first floor and they only have 1 elevator working and its a 20 floor hotel. Theres a lot of people waiting in line for the elevator.This is the worst hotel that we have ever been ! Will not come back here any more !
Stayed 8 nights in Aug 2024

8/10 Good

Sally-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location yet lovely and quiet/secure at night. Able to walk to most things but subway and Port Authority bus station on the doorstep if you need to go further afield. Would have liked a kettle but managed by boiling water in the microwave, a grill in the microwave would have also been useful. There was a toaster and you could also borrow small appliances. There is an in room safe as well as plates, bowls, cutlery and pans provided. Hotel is a little tired but is a great home from home with comfy bed. Housekeeping was only once a week but it suited us as we prefer minimal room invasion! Would stay again
Stayed 10 nights in Aug 2024

10/10 Excellent

Yiqi

Stayed 9 nights in Aug 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet
Stayed 3 nights in Aug 2024

10/10 Excellent

Edna

Liked: Cleanliness
Stayed 3 nights in Aug 2024

8/10 Good

José, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel ., The only bad thing was that only one elevator worked.
Stayed 5 nights in Aug 2024

10/10 Excellent

Zizi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gentleman on the evening shift of the day August 29th we checked in is super nice. Very helpful! I wish I could have gotten his name
Stayed 4 nights in Aug 2024

10/10 Excellent

Abdul Waaseh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, highly professional staff and had an awesome trip to newyork
Stayed 3 nights in Aug 2024

8/10 Good

Antay

Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 3 nights in Aug 2024

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!!!!!!! The rooms are FILTHY. Bring sandals. The electric doesn't work. The room SMELLED so badly of mold. My bathroom towels never dried. There were stains all over the curtains and chairs. The curtains fell out of the track and light came in at night. And more. I spoke to front desk staff 3 times and nothing was done. After finally getting to speak to a manager, they offered me a discount that didn't even cover the cost of one full nights stay. Location is great. Everything else is AWFUL! And they charge a resort fee which is laughable. STAY SOMEHWERE ELSE!
Stayed 3 nights in Aug 2024