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DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Terrace/patio
Exterior
Lobby
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Jacob K. Javits Convention Center
    ‪9 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2396)
The price is CHF 237
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Hyatt Place New York City/Times Square

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a fitness centre, a short walk to Times Square
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton New York Times Square West. During your stay, you're just a quick walk from Times Square. You'll find features such as a restaurant, a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Tranzit
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
Tranzit – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION – On-site rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Secured parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self-parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 670 out of 1795 reviews
Rating 8 - Good. 411 out of 1795 reviews
Rating 6 - Okay. 329 out of 1795 reviews
Rating 4 - Poor. 169 out of 1795 reviews
Rating 2 - Terrible. 216 out of 1795 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, ice machine broken, no towels or coat hangers when checked in, no beds made or trash taken out by room service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my time at the hotel, the location is so convinient!
Stayed 3 nights in Sep 2024

8/10 Good

Kenneth

Stayed 2 nights in Nov 2024

10/10 Excellent

Akiera

Liked: Cleanliness, staff & service, property conditions & facilities
Had no problems! Room is small but plenty good enough. Front desk team was super nice, even upgraded us to city view for free (GREAT VIEW!!!). Zero safety concern, it's a bit dark, couple homeless people but never felt unsafe in our week there. Excellent location for visitors. Right by the subway, inside of a half hour to all the major NYC sights. Rooms: 4/5 Service: 5/5 Location: 5/5
Stayed 2 nights in Nov 2024

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small, but it was perfect for a couple nights. Easy walk to Times Square. Clean hotel - no complaints!
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall it was good. Did not have hot water the first night to shower, but it was fixed by the morning.
Stayed 2 nights in Nov 2024

4/10 Poor

Kathy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms need to be updated
Stayed 4 nights in Nov 2024

8/10 Good

Ashok

Liked: Staff & service
The room was very small and not as shown in photos. No electric tea kettle in the room nor was provided when requested.
Stayed 2 nights in Nov 2024

6/10 Okay

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is amazing, the room is small and elevator so busy u will wait min 5 mins to get in
Stayed 4 nights in Nov 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Sean

Stayed 1 night in Nov 2024

2/10 Terrible

Katie

Business traveller
Disliked: Amenities, property conditions & facilities
Despite the incredibly high prices, I did not have hot water and had issues with heat. Thankfully staff moved me to a different room for the second of two nights, but disappointed that it was necessary in the first place.
Stayed 2 nights in Dec 2024

6/10 Okay

mandip

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great service but rooms are broken
The room had a damaged washroom door, toilet paper holder fallen off and the shower missing a seal on the bottom so water would leak out. The room is in desperate need of basic maintenance. Check in was supposed to be at 3 pm but we didn't get to go in till over an hour later, they need more cleaning staff. The staff was friendly and maintenance came and fixed some issues but these should have been taken care of earlier.
Stayed 2 nights in Nov 2024

8/10 Good

Jicell

Liked: Cleanliness, amenities
The staff at the restaurant was not helpful at all. Went down for breakfast and ordered from the menu. After I ate I asked to order a meal for takeout and was told that breakfast menu items were no longer available because it was 11:15am. I told them that I was told the night before that breakfast is served until 11:30 AM. The response was they had miss-information and that I could order but it had to be from the lunch menu. What was most upsetting was that they breakfast buffet food was still out and it wasn’t even offered as an option. Very poor customer service!!
Stayed 1 night in Dec 2024

10/10 Excellent

Eduard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to visit New York
Stayed 2 nights in Nov 2024

2/10 Terrible

Ana

Stayed 1 night in Dec 2024

10/10 Excellent

Iqrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Emin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Mohamed Yusaf

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel friendly were helpful & friendly, location was good, however condition of room & property require updating in relation cost of room
Stayed 6 nights in Nov 2024

6/10 Okay

Traian

Travelled with family
It was an ok place to stay for a few days
Stayed 3 nights in Oct 2024

10/10 Excellent

Victoria

Stayed 4 nights in Nov 2024

10/10 Excellent

Cianni

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay! Would stay again
Stayed 2 nights in Nov 2024

8/10 Good

Joseph P.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Port Authority and Javits center.
Stayed 1 night in Dec 2024

6/10 Okay

Simha

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Besma

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024