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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillow-top beds, in-room safe, desk
1 bedroom, pillow-top beds, in-room safe, desk
Interior
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2626)
The price is CHF 264
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Hyatt Place New York City/Times Square

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1084 out of 2388 reviews
Rating 8 - Good. 750 out of 2388 reviews
Rating 6 - Okay. 322 out of 2388 reviews
Rating 4 - Poor. 119 out of 2388 reviews
Rating 2 - Terrible. 113 out of 2388 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mohammed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Elevators are not working having issues and we need to climb up 9 Floors... Terrible ...
Stayed 4 nights in Dec 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint would be that one of the elevators was out of service, but I would definitely stay here again!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Lizzy, Guthrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Chris

Stayed 2 nights in Dec 2024

8/10 Good

Ezme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The generosity and how kind the hotel is amazing, from the free breakfast to the happy hour, on top of the fully equiped room in case you were about to cook.
Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Stayed 2 nights in Dec 2024

8/10 Good

April

Liked: Cleanliness, property conditions & facilities
I liked how relatively close it is to everything you go to New York to see.
Stayed 4 nights in Dec 2024

10/10 Excellent

Veronica, Norwalk

Stayed 3 nights in Oct 2024

10/10 Excellent

Robert, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Element several times and have never had an issue. Great staff, clean rooms and accommodating.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept great!
Great location. Clean room. Comfy beds.
Stayed 2 nights in Dec 2024

6/10 Okay

bushra

Disliked: Amenities
Room phones not working / elevator not working - very slow and only one elevator working - smelled like smoke
Stayed 2 nights in Dec 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet and in a great location. We loved the breakfast and happy hours as well. Unfortunately there were issues with the elevators so we were grateful to be on the sixth floor. All staff were very friendly and professional. Would definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Justyce

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast in the mornings Free Beer wine and snacks in the evenings Free tea and relaxation at night
Stayed 2 nights in Dec 2024

6/10 Okay

Heather

Stayed 2 nights in Nov 2024

6/10 Okay

Ashley, Chardon

Travelled with partner
Liked: Cleanliness, staff & service
Room was tight but what you’d expect for nyc. Only 2 of 3 elevators were working. We were staying on the 36th floor, so we had to wait 10-15 minutes for the elevator to even stop on our floor & in some cases was too full to get on. However, during busier times they did have a serviceman overriding the stops to expedite the wait time a little bit. Location is great! This hotel is only a 3 minute walk from Port Authority where we took the subway to a Q70 bus stop which is free to LaGuardia Airport. So for $2.90 we were able to get from the airport to the hotel in 30 minutes, which you can’t beat! The happy hour with free beer and wine was much appreciated Monday through Thursdays as a pregame to our nights out. Bathrooms were nice. Staff was friendly.
Stayed 4 nights in Dec 2024

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator issues/repair
Stayed 3 nights in Dec 2024

8/10 Good

Bobra, Boca Raton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right in the heart of Times Square. Breakfast was adequate to get us going in the morning. Issue was that we needed foam instead of feather pillows, and it took 5 requests over two days to get them. Big problem with the room was the heater. It was freezing cold outside, BUT the heater, no matter what temperature you set was either stifling hot or off. We had to keep cycling it on and off, which wasn't convenient for a good night's sleep. NOOOO water pressure in the shower. Also, one of the elevators was broken so the wait was long, but they alerted us to this before we chose a room, so they offered us second floor, which we took, and we ended up just using stairs, once we used it once to get our suitcases upstairs. If you are on a budget, and want to stay IN Times Square, we would recommend, but know this is not luxury.
Stayed 3 nights in Dec 2024

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
My daughter and I literally seen a man getting beat up outside our window.
Stayed 3 nights in Dec 2024

6/10 Okay

Justine

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed at this property many times and it’s gone down hill. Staff are inattentive and disorganized. There are usually not enough lifts and on was out of action this time leading to long frustrating waits and overcrowded lifts just to get too or from the room. The breakfast is carnage and poor, of the 3 breakfasts I could have I went out for 2, after the first breakfast I could not face it again. You pay a premium for this hotel and it is not value for money, I would go as far to say it’s totally overpriced for what it offers
Stayed 3 nights in Dec 2024

10/10 Excellent

Gladis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very comfortable and clean room, I will come back again
Stayed 1 night in Dec 2024

10/10 Excellent

Christie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
We were very pleased with our stay. We stayed during one of the busiest/most expensive weeks of the year (1st weekend in Dec) & the staff was very eager to help us with anything we needed. One evening we came in late with treats from Carlos bakery nearby & were rummaging to find silverware. A worker found us & helped us find what we needed & showed us there was still some hot water available to make a cup of cocoa. The location was very convenient to everything. And the breakfasts offered plenty to start our days, including delicious coffee which is very important to us.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe stay easy to subway system
Nice and friendly staff made the stay! Comfortable nice sized room with a kitchen!!!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best stay ever!!!
Great stay! What a great find I found for us this trip. They had great food for breakfast, wine/beer & cheese at 530pm and hot chocolate Andes coffee all day!! The rooms were comfortable and spacious, has a full mini kitchen-stove, full size frig, dishes ands when a lil dishwasher!! Whhhhaattt?!?!? We WILL definitely stay here again♥️
We definitely do LOVE Nyc!!!!
Look at the size of these rooms-Spacious!
Full mini size kitchen even a dishwasher!
Breakfast every morning
Stayed 4 nights in Dec 2024

2/10 Terrible

Nicholas

Liked: Staff & service
Disliked: Property conditions & facilities
3 out of 3 elevators were not working. Family of 4 had to use the stairs every time.
Stayed 1 night in Dec 2024