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Element New York Times Square West

3-star property
311 West 39th Street, New York, NY 044 511 21 42
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4.5 out of 5
Wonderful!
See all 6 ebookers Reviews

"Elevators not working properly for most of my stay. As a Senior I found it very inconvenient as I was on Level 9. I would have though the problem co ... " More

By a verified traveller on Thu 24 Aug 2023

Points Of Interest

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Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.

  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee

Element New York Times Square West ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Element New York Times Square West

Everyone (1) Couples (1) Family (2)
4 out of 5
Elevators not working properly for most of my stay. As a Senior I found it very inconvenient as I was on Level 9. I would have though the problem could have been corrected within 24 hours

Posted by on 24 Aug 2023

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Comment from Hotel Management

11 Oct 2023 by DeeJae

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

5 out of 5
La chambre est accueillante. La route qui passe devant est bruyante. Il faut demander à séjourner dans les étages elevés. Le petit déjeuner est excellent. De plus, il y a une collation offerte à 17h en semaine. Bémol : le personnel à l’accueil ne sourit jamais est n’est pas disposé à rendre service. Je recommande toutefois cet hôtel dont l’emplacement est très bien situé. A noter qu’il y a beaucoup de sans-abris dans cette zone.

Posted by on 6 Aug 2024

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Comment from Hotel Management

8 Aug 2024 by Jaria F- Guest Service Manager

Cher M. Joyeux,Je reconnais que votre temps est précieux et j'apprécie vos commentaires.Recevoir un service chaleureux et amical de la part de notre personnel donne le ton pour un excellent séjour. Ce n'était pas votre expérience et je m'excuse sincèrement de ne pas avoir répondu à vos attentes.J'ai partagé vos commentaires avec les associés et, dans un moment d'apprentissage, nous avons discuté de nos normes de service et examiné les possibilités d'amélioration du service qu'ils fournissent. Je suis convaincu que ces étapes nécessaires garantiront que votre expérience sera un incident isolé.J'espère que vous choisirez de séjourner à nouveau avec nous, chaque fois que vos voyages vous ramèneront dans la région.

5 out of 5
👍

Posted by on 15 Mar 2024

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Comment from Hotel Management

26 Mar 2024 by Jaria - Guest Service Manager

Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

4 out of 5
3 ascenseurs mais très compliqué à certaines heures donc 15 étages en descendant ça va!!! Beaucoup de sdf dans la rue c'est pas rassurant d'autant plus qu'ils ont des problèmes de comportement. Sinon chambre sympa et petit dej différent tous les jours

Posted by on 4 Jun 2023

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Comment from Hotel Management

11 Jun 2023 by DeeJae

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

5 out of 5
Super Hotel!! sehr gute Lage, top organisiert, super Service, sehr guter Frühstück würde jederzeit wieder buchen!!

Posted by on 14 Apr 2023

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Comment from Hotel Management

10 May 2023 by DeeJae

Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

4 out of 5
U-Bahn extrem nahe. Direkt beim Times Square. Unkomplizierter Check-in und Check-out. Einzig negativ die Matratzen sind sehr sehr weich.

Posted by on 10 Jan 2023

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Comment from Hotel Management

15 Jan 2023 by DeeJae

Thanks for your feedback. we appreciate you for staying with us.

About the Element New York Times Square West

Location 311 West 39th Street, New York, NY 10018

Property Features

Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities. This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Corner/local shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Penn Station (1.6 km / 1 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.1 km / 0.1 mi)

Room Amenities

Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

  • In-room kitchenette
  • Separate bedroom
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge (full size)
  • Microwave
  • Stovetop
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (weekly)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

  • Free bicycles on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include window guards

This property is professionally cleaned

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Credit card and matching ID required at check-in
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 72 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Element Aparthotel New York Times Square West
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City
  • Element New York Times Square West Aparthotel
  • Element Times Square West Aparthotel
  • Element Times Square West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.