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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Helicopter/plane tours
View from room
Premium bedding, desk, laptop workspace, blackout curtains
Lobby
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • 5th Avenue
    6 min walk
  • Madison Square Garden
    6 min walk
  • Madison Square Park
    7 min walk
  • New York, NY (LGA-LaGuardia)
    27 min drive

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed Roll In Shower

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds City View

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • 18 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

Two Double Beds Roll In Shower

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Drinks-Snacks)

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout curtains

King Evolution

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

2 Queen Beds

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed City View

  • 17.7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Higher Floor)

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

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The price is CHF 865
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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel with a 24-hour business centre, a short walk to 5th Avenue
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business centre and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The shopping around Hilton Garden Inn New York/Manhattan-Chelsea gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features such as free WiFi in public areas, plus a snack bar/deli and a 24-hour business centre.
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 15 to 25 for adults and USD 15 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.00 to 25.00 for adults and USD 15.00 to 25.00 for children
  • Covered self-parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 957 out of 2218 reviews" "
Rating 8 - Good. 717 out of 2218 reviews" "
Rating 6 - Okay. 319 out of 2218 reviews" "
Rating 4 - Poor. 129 out of 2218 reviews" "
Rating 2 - Terrible. 96 out of 2218 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
.Pros: Central location (on flower district street) Near several metro stations Friendly staff Price considering NYC average Room size was ok Cons: Run down hotel Uncomfortabke mattresses (we sank to the middle) - we tried two rooms, same issue Old carpets made the room smell like stinky feet Minimal free toiletries and not of good quality We didnt try the breakfast, instead went around the corner to a deli for a third of the price.
Stayed 3 nights in Aug 2024

6/10 Okay

Shuang, Seattle

Stayed 3 nights in Aug 2024

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for all the stuff to do around nyc and there’s 2 subways really close! very nice staff and clean hotel! had absolutely no problems and will definitely be back next time i’m in nyc!
Stayed 5 nights in Aug 2024

10/10 Excellent

Jennifer lynn

Travelled with family and small children
Everyone was so nice and our stay was great
Stayed 4 nights in Aug 2024

6/10 Okay

rina

Travelled with family
Liked: Staff & service
I liked the fact we were close to subway and to everything, the room could have been clean and up to date, bathroom shower missing paint. The lobby very small
Stayed 5 nights in Aug 2024

8/10 Good

LI

Liked: Cleanliness
Stayed 3 nights in Aug 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you re looking for great value, clean hotel with a good breakfast then its perfect. No resort fee's either like other NY hotels which compensates for the following- Windows aren't soundproofed like we have had staying in other NY hotels. AC unit is kinda noisey, but it drowns out the outside noise ! You get used to it though. Tip ! Worth pre paying breakfast through Expedia and paying extra for high floor. Daily House keeping was excellent.
Stayed 5 nights in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

corina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the location was convenient for our stay and the staff was very friendly and helpful. however, it was very noisy and the bathroom had a terrible smell with a sink that would not drain and a broken toilet handle.
Stayed 3 nights in Aug 2024

8/10 Good

susana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Owen

Stayed 4 nights in Jul 2024

4/10 Poor

Evan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely worn down. There was a screw sticking out of our floor that was a hazard, and the carpets were really dirty. The air conditioner is either off or really loud and blasting freezing air, no in-between. There was also a smell in the room that wasn’t great and some hairs in the bathroom when we showed up. The saving grace is the location, as it’s walkable to pretty much everything. Not sure I’d stay here again.
Stayed 2 nights in Aug 2024

6/10 Okay

Katherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not my underwear
Just pay more for a better hotel. I found someone else’s underwear in the closet on arrival.
Stayed 3 nights in Aug 2024

10/10 Excellent

Marmar

Liked: Staff & service, property conditions & facilities
Good
Stayed 5 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location- and the price was right
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Elevators broke down for over 8 hours, not in overall good conditions, roach in lobby. Staff was nice, beds ok.
Stayed 5 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
not coming back
There was a roach in the lobby the we checked in, the rooms didn't feel dirty but very ruined down, teared drapes, scratched painting in the door and walls and stained carpets. Service was friendly, better than other times we have stayed there but it's our last time there. the elevators broke down ( both) one night for over 8 hours and we had a room on the 20th floor. We didn't go out because of that and talked to other guests that had to climb the stairs to get to their rooms.
Stayed 3 nights in Aug 2024

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, amenities
The staff are very friendly. I do wish the hotel gave a bottle of water in the rooms.
Stayed 2 nights in Aug 2024

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 6:30 request a double room received a king ask for a rollaway never received it finally at 12:30 am lorraine gave us a double room she could not understand why it was not done when we arrived. Only 1 wash cloth and 2 towels mold on the ceiling in bathroom
Stayed 2 nights in Aug 2024

4/10 Poor

Sungho

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very old facilities, air conditioner making so much noise, could not sleep
Stayed 7 nights in Aug 2024

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Requested a double bed room got a king requested a roll away bed when we arrived never received we arrived at hotel at 7pm finally got a double bed room at 12:30 am. Elevator was not working had to wait as long as 5 minutes for the one that worked the first room we got only had 1 washcloth and had mold on ceiling in bathroom
Stayed 2 nights in Aug 2024

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One elevator bank was down for a day making long wait times. The front desk staff was wonderful especially on check in and meeting our needs in the city. I accompanied a student checking into school and the staff was extremely helpful after I had to board my train home.
Stayed 2 nights in Aug 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is ok. The place is clean and staff is friendly. My big complaint is the noise the A/C units make. The first room we were in (1203) had an A/C so loud it would wake us up anytime the compressor kicked in. This , along with the street noise made sleep difficult. The hotel moved us to room 2106 with no problem the next day. Street noise was very low, but once again the A/C was very loud. It was like trying to sleep next to a cement truck. Booth rooms were very plain, but clean. I would hesitate to stay again, or recommend.
Stayed 2 nights in Aug 2024

8/10 Good

Chad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A/C definitely did not keep my room cool.
Stayed 2 nights in Aug 2024