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 New York •1 Room
 New York • 1 Room
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Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

3-star property
538 West 48th Street, New York, NY 044 511 21 42
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3.0 out of 5
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Points Of Interest

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Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Extra Floor Space)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Holiday Inn Express New York - Manhattan West Side, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Intrepid Sea, Air and Space Museum. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.

  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Jacob K. Javits Convention Center and Times Square

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel ratings based on 5 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Everyone (1) Family (4)
2 out of 5
Gute Lage mitten in Hells Kitchen. Hudson Yards und Time Square gut zu Fuss zu erreichen. Hotel selbst dreckig und ungepflegt. Bodenteppich massiv abgenützt und ungepflegt. Im ersten Zimmer hatte es Bettwanzen. Nach Reklamation anderes Zimmer erhalten. Zimmer Service mangelhaft. Teilweise wurde Frottierwäsche abgeräumt und nicht ersetzt. Frühstückbuffet jeden Morgen leer und wurde nicht wieder aufgefüllt. Fitnessraum unbrauchbar, dient teilweise als Lagerraum für Reisekoffer.

Posted by on 26 Aug 2023

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Comment from Hotel Management

26 Aug 2023 by Customer Service

Roland, it's disappointing to read about your less than satisfactory experience. Cleanliness is a top priority and we're truly sorry if you found it wanting. We regret any inconveniences with your room conditions and breakfast offerings. Additionally, our fitness area is important to us, and we're sorry if it didn't meet your expectations. Immediate steps will be taken to address these issues so that future guests do not encounter similar problems. We hope that despite these issues, you found our location convenient. We would welcome the opportunity to better serve you in the future.

4 out of 5
Towels not changed last days Crowdy breakfast But a nice place

Posted by on 7 Aug 2023

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Comment from Hotel Management

7 Aug 2023 by Customer Service

Bertrand Clarke de, thank you for taking the time to share your feedback. We're glad you found our location nice and laid-back. We note your point about the crowded breakfast and the towel situation and will aim to improve these aspects of our service for a better experience. We hope that Holiday Inn Express Manhattan Midtown West will get the chance to serve you again in the future.

4 out of 5

Posted by on 4 Aug 2023

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Comment from Hotel Management

5 Aug 2023 by Customer Service

Thank you for taking the time to leave us a 4/5 rating, Daniel!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn Express Manhattan Midtown West.

2 out of 5
Mal positionné pour les visites Déjeuner catastrophique Personnel antipathique

Posted by on 23 Jul 2023

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Comment from Hotel Management

23 Jul 2023 by Customer Service

Nous apprécions le temps que vous avez pris pour nous faire part de vos commentaires, Cyril.Notre personnel est très fier du service unique que nous offrons. Il est très décevant de voir que votre expérience avec nous n'était pas la norme que nous avons l'habitude de partager. Nous nous efforçons toujours de dépasser tous les besoins de nos clients. Nous ne manquerons pas de répondre à vos préoccupations en interne et nous aimerions vous montrer à quel point nous travaillons dur pour offrir à nos clients le meilleur service à l'avenir.Nous espérons partager une expérience plus positive avec vous bientôt.

3 out of 5
Das Frühstückbuffet war sehr spärlich und wenn man spät kommt hat es nichts mehr. Der Speiseraum ist sehr klein und schmutzig. Das Hotel ansonsten ist sehr gut gelegen mit einer sehr schönen Aussicht.

Posted by on 24 Feb 2023

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Comment from Hotel Management

24 Feb 2023 by Customer Service

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen, Matthias.Schön, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir freuen uns, dass Sie unsere erstklassige Lage und die großartige Aussicht genossen haben. Wir sind jedoch enttäuscht, dass Ihre Zeit bei uns alles andere als ideal war und Sie mit unseren Frühstücksoptionen solche Herausforderungen hatten. Die Zufriedenheit unserer Gäste liegt uns am Herzen, daher werden wir Ihre Bedenken in Zukunft mit unserem Team ansprechen.Wir freuen uns darauf, Sie bald wieder zu beherbergen, um eine positivere Erfahrung zu machen.

About the Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Location 538 West 48th Street, New York, NY 10036

Property Features

WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side, an IHG Hotel. This 3-star New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Refrigerator
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Grand Central - 42 St. Station (2.2 km / 1.3 mi)
  • Metro station: 50 St. Station (8th Av.) (0.8 km / 0.5 mi)

Room Amenities

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Microwave
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, mobile payments and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Manhattan Side
  • Holiday Inn Express Manhattan Side Hotel
  • Holiday Inn Express Manhattan Side Hotel New York West
  • Holiday Inn Express New York Manhattan West
  • Holiday Inn Express New York Manhattan West Side
  • New York Manhattan West Side
  • Holiday Inn Express New York Manhattan West Side Hotel
  • Holiday Inn Express New York Manhattan West Side
  • Holiday Inn Express New York Manhattan West Side an IHG Hotel
  • "Holiday Inn Express New York Manhattan West Side an IHG Hotel"

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.