2/10 Horrible
dennis s., Mesa
2 mai 2024
Les points faibles : Propreté
⚠️Beware of this host! ⚠️Bait and Switch
Be warned!!!! ⚠️ Always contact VRBO directly and immediately should you encounter any issues with your VRBO property. VRBO will NOT help you after your stay. Unfortunately, we learned this the hard way.
⚠️Beware of this host.⚠️
We booked and paid for property #3295613 (3 bedroom, apartment #4), but we were put in #3295586 (2 bedroom, apartment #3). We had a group of 7 guests staying 4 days/3 nights.
Despite the fact that there is an oven/stove top present in the unit, it does NOT function.
NO toaster.
The linens provided were 4 bath towels, one dishcloth and towel in the kitchen. There was bedding on 3 of the 4 beds. We had to contact the host to get bedding for the 4th bed.
During our stay we had issues with ants in the bedroom (with the bed and futon).
ALL linens & towels did NOT appear/feel/smell clean.The bath mat was filthy.
The toilet was not functioning properly.
The apartment did not appear to have been thoroughly cleaned prior to our arrival.
We also had an issue with loud noise at 2am from tenants above us (coincidentally, in the property we had booked and paid for).
We contacted the host with our concerns during our stay, he offered an $80 refund (less than 10% of our total cost), and then did NOT respond to us. Because of time constraints and sight seeing reservations, we did not have free time to deal with the predicament.
DISAPPOINTED with the lack of resolve through VRBO, who was unable to assist in any way.
Do NOT recommend this property! or VRBO
dennis s.
Séjour de 3 nuits en avril 2024