The condo is nice, but it is a bad deal for the price because there are a lot of additional cleaning fees, and the condo has not been deep-cleaned in a long time. There were also a number of broken features. Nobody offered to refund any money for the broken, unusable fireplace- no one even answered my emails. We rented an expensive condo over Christmas to have a fireplace and it was not usable. I called Vacasa once and talked to someone in another part of the country who could not help.
The fireplace was unusable (broken sliding glass door), a drawer in the kitchen has a front panel that falls off if touched, and although superficially clean, if you look behind anything, (in kitchen drawers, the trash pull-out, or under the couch, behind night stands, it's very dirty. There are no pillow covers on the stained foam pillows, and the one fleece blanket had little black hairs all over it (not our hair color!) We rent homes many times a year, and this is not typical either for Vacasa or VRBO. I did call the 800 numbers and tried to email with vacasa, but no one has contacted me or answered my emails- they just kept sending the "please review" link- so here's the review. For the price we paid, the condition was unacceptable. The cleaning people come in and clean and they did a fine job- but there is a limit to what they can do in a few hours. Someone who cares needs to go in and do a "deep clean" and get rid of other people's hair and food. In theory, the high fees that I was charged were for just that purpose so.... someone has collected the money and just isn't cleaning and fixing. We wIll return to Jay Peak, but we will find a different place to rent.