After running our own rentals in Costa Rica for 17 years, I understand the challenges of running such a business. Especially if you are not there doing it yourselves. And I realize the importance of the rating system. As much as we (as a group of 13 we discussed this) would have wanted to give you an overall rating of 5 stars, we knew that wasn't the right thing to do. What this property needs are for its owner or host (if not the same) to pay it a visit and get it into better shape. It also needs someone to make sure things are in working order (or refilled, replaced, repaired, truly cleaned) before new guests arrive each time. Luckily, we are handy and capable people who can fix things ourselves and get what it needed, (crazy that BOTH BBQ gas containers were empty!) We suggest attention is made with the wood deck railing as it is old and rickety, making it uncertain. We hope someone will take the time to do right by this property as it is a gem needing attention and better detail management and care between renters.