4/10 – Schlecht
Megan
Mit der Familie gereist
6. März 2025
Verbesserungswürdig: Personal & Service
Will not stay again.
I checked in on a Thursday. 2 rooms. Staff was rude and short with words. Friday morning I had to have both my keys reset before I could get back into my rooms after leaving for breakfast. They said they had to change the key readers. Saturday I checked out. Upon checking out I was told a blow dryer was missing from one of my rooms. One of my rooms did have a dryer the other did not when we checked in. I tell them this then They first told me it was located by the vanity ( no blow dryer just coffee and hygiene products) they say they will speak to housekeeping, then on Monday when I called to see what the status of the blow dryer situation was I was told the blow dryer was supposed to have been located in a black bag by the door to my room there was no dryer or black bag in this room there was in the other room. I go over the layout of my room when I had arrived and the amenities provided when I set foot in the room and we eventually resolve the issue by lunch on Monday. Was a very upsetting couple of days but eventually it did resolve.
Megan
Aufenthalt von 2 Nächten im Februar 2025