A week prior to our reservation, I sent two questions through VBRO and never received responses.
The house is beautiful, and the space and pool are fantastic. Unfortunately, so many things (ice makers, light bulbs, dryer, disposal, sink drain, TV remotes) were non-functional, and the game room that looked so great had broken or missing parts to almost all games: No air hockey puck, broken ping pong table, etc. Rooms with no working lights (probably bulbs), a shower with no handle, and other problems were everywhere. Yard service came during our reservation.
Finally, the A/C in part of the house quit working the day before our check-out. I called the assistance number and was assured help was on the way. Six hours and a lot of sweat later, I told them not to send help. We were checking out in the morning, and I was not waiting up for maintenance.
House locks are so worn they hardly work, so not only did we have trouble getting in, we couldn't lock up when we left.