2/10 Horrible
Lanny
19 sept. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No Elevator/breakfast. Taking bags up stairs tough
This hotel had no elevator. The only rooms available were on the 2nd floor. I am not wheelchair bound but am a disabled veteran with very bad knees. The luggage carts were useless with no elevator so I had to carry our bags up the stairs. The TV didn’t work in the room. It was powered on but unresponsive with the remote. I tried to call the front desk but the phone didn’t work either. I walked back down the stairs and they replaced the batteries in the remote. I walked back up the stairs and the tv was still unresponsive with the remote. I walked back downstairs as the phone did’t work. This time, I was able to convince the manager to check for herself. Once she verified that I wasn’t incompetent, she put us in another room on the 2nd floor so I carried all our luggage to the new room. There are no luggage carts on the 2nd floor as there is no elevator. By the end of all of this, I was in a lot of pain and could barely walk. There was just a pipe sticking out of the wall where the ice machine is supposed to be. Picture included. To top it off, there was no complimentary breakfast! I have never been to a Holiday Inn with no complimentary breakfast. We had the option of paying the hotel $15 to eat in the attached restaurant. If this is what the Holiday Inn is becoming, I will definitely not be staying at one again.
Lanny
Séjour de 1 nuit en septembre 2024