6/10 Satisfaisant
Voyageur vérifié
11 févr. 2025
Les points forts : Propreté
Not what we expected
The resort is nice but we were overall disappointed with the experience. Upon check in, our reservation could not initially be located which was unsettling. The clerk was eventually able to find the reservation after calling “Bluegreen.” We then learned that we would need to vacate our room by 10am the next day and would be put in another room by 4pm. This prevented us from unpacking and buying groceries until we moved to the new room. I was not pleased to have no room for several hours despite paying for an 8 night reservation. It felt like we lost a day. We were told by the staff that this is common practice when booking this resort through VRBO. There was also extensive construction going on at the resort that we were not made aware of when we booked. The property manager did contact me days before our stay and offered an extra night stay, preceding our reservation, at no charge but our flights had already been booked months earlier so it was of no value to us.
Voyageur vérifié
Séjour de 8 nuits en janvier 2025