2/10 Terrible
Zachary
Travelled with partner
4 Feb 2025
Disliked: Staff & service, amenities, property conditions & facilities
This place is an honest joke. This shouldn’t be called a universal resort at all. We stayed for two nights and had the absolute worst stay you can think of. First night the mattress was upside down and we didn’t notice until the next morning. Come to find out there was a massive urine stain and they flipped it upside down to hide it. We requested another room once we found out about it. They gave us the new room and before we even put our stuff down we noticed bugs all over the bed side tables. It was flying ants all over the phone and alarm clock. We once again requested another room. They had a worker go check this room to make sure it was up to par. They claim it was but the keys didn’t work for us so it was a burden since we had all our belongings and had to walk back up to the office. We finally get into to the room and it looks alright at first. There was excessive water damage throughout the room. The tub had a baseball size hole in the floor that they put paint over expecting nobody would notice. The shuttle is also a joke. You pay resorts fees for a shuttle that comes three times a day. We had to drive to universal just to make it worthwhile. Once we get back to our room after spending the entire day at universal our keys are not working AGAIN this was about 11 at night and the frustration was real. We are very certain that the workers on site were going into our room. We are missing many belongings that we know for a fact we brought into the room and are now missing
Zachary
Stayed 2 nights in Jan 2025