2/10 Horrible
Joshua L.
21 janv. 2025
Les points forts : Propreté
Avoid if you need pool heat during the cold months
We travel to Florida to play flag football for our national tournament every year. The hot tub is essential to us. That’s the biggest thing we need to make sure our bodies are good to go the whole weekend. We didn’t have a working hot tub last year and our bodies were extremely tight. The first thing I asked about was the pool heat. I was told the houses are new so the pool heat works great. We get there and yes the place is really nice and clean. Basic stuff and nothing exotic (themed rooms with games) like another house we were renting down the street. Turn on the jets to the hot tub and wait an hour and its still cold af. Had to call them 2 times and text them 3 times to get the pool guy to come out. He was there for 3 minutes and I get a call saying the pool heat is turned on and its working fine but it’s a heat pump so it draws heat from the outside and pumps it into the pool. They said if its cold outside it will only reach the temperature of the outside which is WRONG. It would need to be 100 degrees in order to heat the hot tub to it's comfortable temperature. Makes absolutely no sense. On top of that, the 2nd house I was renting down the street worked just fine with the same heat pump system. The houses are the same dam model so why is it this one needs it to be 100 degrees for it to be heated to a hot tub temperature? I asked for a refund all weekend and I didn’t get a response until the last day saying there will be no refund. We ran the jets the whole weekend and
Joshua L.
Séjour de 4 nuits en janvier 2025