Like most of the reviews say, this is a big house that is very "worn" & in need of a major overhaul. The walls have scuff marks & a couple of holes, the kitchen counters & floor are stained, the sliders out to the pool are in dire need of replacement, all the games are broken/not usable (the pool sticks don't even have tips on them), furniture is stained, some sinks don't drain properly, etc. Like other reviews say, the hot tub was not working. We called management and they sent someone out. After turning it on literally several times over the course of a few hours, it finally got hot.....but only one time. The rest of the time we were out & about, so we weren't there to continuously keep turning it on to warm it up. The advertising claims it's always on & set to 100 degrees, but that is simply not true. That was a big disappointment for us because we really looked forward to using it each night. We never bothered to pay to heat the pool after seeing the previous reviews & the issues people had with that. Thank goodness we didn't because I don't think it would have worked. As it said in the previous review, the can opener didn't work. I reached out to management and asked if they could drop one off. They asked if I would buy it & they would reimburse me. I also offered to buy some pot holders since they don't have any. They agreed & I will say that they reimbursed me right away. The house itself is plenty big enough & clean. It served it's purpose, but needs some major TLC!