The "host" on this VRBO is Melia Hotel. Lovely hotel, great location next to Celebration, less than 15 minutes to the major theme parks, great restaurant w/a talented singer on site, ice skating on site, heated pool, awesome staff.There is NO COMMUNICATION whatsoever with this "host," unless you call the Melia directly and ask for an internal hotel reservation number. Frustrating yes, but as I said, lovely hotel. Just don't expect an answer to emails or bother calling the number listed on the vrbo site or vrbo help. Call Melia directly.