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Château Cartier Hotel & Resort, Ascend Hotel Collection

4.5 star property

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Photo gallery for Château Cartier Hotel & Resort, Ascend Hotel Collection

Body treatments, hot stone massages, deep-tissue massages
Lobby
Body treatments, hot stone massages, deep-tissue massages
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Room service

Explore the area

Map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Kōena Spa
    ‪4 min walk‬
  • Parliament Hill
    ‪9 min drive‬
  • Casino du Lac Leamy
    ‪11 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking (Upgrade)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Château Cartier Hotel & Resort, Ascend Hotel Collection

Suburban hotel with full-service spa and golf course
This smoke-free hotel features a full-service spa, a golf course and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Château Cartier Hotel & Resort, Ascend Hotel Collection offers 125 accommodations with laptop-compatible safes and a safe. 42-inch LCD televisions come with pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa ($). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Château Cartier Hotel & Resort, Ascend Hotel Collection. During your stay, you're just a quick walk from Kōena Spa. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to deep-tissue massages, facials or manicures and pedicures at Koena Spa ($)
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a golf course, a 24-hour gym and golf lessons
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Kōena Spa and 8 minutes by car from Canadian War Museum
Château Cartier Hotel & Resort, Ascend Hotel Collection offers its guests a full-service spa, a golf course, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Château Cartier Hotel & Resort, Ascend Hotel Collection. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:00 AM.
Château Cartier Hotel & Resort, Ascend Hotel Collection has a restaurant on site.
Lounge Onō – This bistro overlooks the golf course and specialises in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lounge Onō

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17,997 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 517613, 2025-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Château Cartier Hotel & Resort, Ascend Hotel Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1003 reviews
Rating 8 - Good. 274 out of 1003 reviews
Rating 6 - Okay. 114 out of 1003 reviews
Rating 4 - Poor. 72 out of 1003 reviews
Rating 2 - Terrible. 61 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eliana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Laurie, Pembroke

Liked: Cleanliness, staff & service, property conditions & facilities
Love the beds, staff and restaurant!!
Stayed 1 night in Dec 2024

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 23, 2024
Great time at Château Cartier. Friendly and helpful staff. Good quality/price. Room and hotel was very clean and welcoming.
Stayed 1 night in Dec 2024

8/10 Good

Hilal

Stayed 1 night in Dec 2024

10/10 Excellent

brian

Stayed 4 nights in Dec 2024

10/10 Excellent

Michel

Liked: Cleanliness, property conditions & facilities, room comfort
One night shopping getaway!
Nice, quiet, very comfortable. We had a very large room 1 queen bed, overlooking the Koëna spa pools. 2 nice Japanese themed restaurants, did not try though! Free parking a plus. Would stay there again.
Stayed 1 night in Dec 2024

8/10 Good

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. The Spa inside the hotel is a big plus. Didn't have a chance to go to the Spa or the restaurants, but it seemed to be busy.
Stayed 3 nights in Dec 2024

8/10 Good

Vishal

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Domnique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel a few times with the spa package and it never disappoints.
Stayed 1 night in Dec 2024

10/10 Excellent

Nancy

Stayed 1 night in Dec 2024

10/10 Excellent

Daniel, Kingston

Stayed 2 nights in Dec 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Friendly front desk staff. Nice rooms, but very dry heat in the winter months (the windows do not open).
Stayed 2 nights in Dec 2024

6/10 Okay

Rachel

Disliked: Staff & service, property conditions & facilities
Check in and overnight was smooth sailing. However breakfast was a nightmare. 3 staff members working the floor of the restaurant with a maximum of 10 tables and the service was atrocious. No one gave us menus or water. Once we asked for menus, another server took them away moments later, but didnt take our order. 15 mins later, we flag someone to take our order. Then watched as our food and 2 other tables orders sat in the window for just under 20 mins. All while they servers ran around filling coffee pots with other coffee pots, and the creamer station and the jams ect. We got up and poured our own water after awhile. When the food finally arrived, it was cold of course. We requested a manger, one was not working until a hour later. Once we went to enjoy thehot tubs,1 out of 3 of the outdoor tubs was basically not functional as it was luke warm. Which made everyone crowd in the other 2 tubs. We waited for about 5 more hours to see if the temperature would come up, but it hadnt. We reported to the desk, to find out a technician was by, but didnt seem to get it fixed for the day. For the money spent, I would give this stay a 2/5.
Stayed 1 night in Dec 2024

10/10 Excellent

Nathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa on one of the floors
Stayed 2 nights in Dec 2024

2/10 Terrible

Jillian

Stayed 3 nights in Nov 2024

8/10 Good

cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna, hot tub, etc…
Stayed 1 night in Dec 2024

10/10 Excellent

Ghislain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, hotel room was clean, loved the spa the most. Getting the massages there are a must !!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Bernie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything especially the spa 😁
Stayed 2 nights in Nov 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property excellent , very comforting
Stayed 1 night in Nov 2024

4/10 Poor

Danielle

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
I enjoyed the whole spa experience, and the food that we ate was great. I would say the hotel room itself, though, for the price was way too over priced for what the room was. The bed was comfy. Aside from that the fridge was on the floor so you had to crouch down to put anything in or out of it. The coffee pot was on top of the little fridge in a dark corner with no light in you couldn’t see how it worked or anything. Not great room wise , lacking toilet paper and bed moved around on floor when in and out of it .
Stayed 1 night in Nov 2024