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Canopy by Hilton West Palm Beach Downtown

4.0 star property

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Photo gallery for Canopy by Hilton West Palm Beach Downtown

Outdoor pool
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Room, 2 Queen Beds, Accessible (Hearing) | Premium bedding, in-room safe, desk, laptop workspace
2 restaurants, breakfast served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

Map
380 Trinity Place, West Palm Beach, FL, 33401
  • CityPlace
    ‪3 min walk‬
  • Clematis Street
    ‪11 min walk‬
  • Palm Beach County Convention Center
    ‪1 min drive‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony

  • City view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Bathtub

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (3-Room)

Suite, Balcony (3-Room) | View from room

Suite, Balcony (3-Room)

  • City view
  • 92 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

View from room

Room, 2 Queen Beds, Accessible (Hearing)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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The price is CHF 219
for 1 room
includes taxes & fees
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About this property

Canopy by Hilton West Palm Beach Downtown

Hotel with 2 restaurants, a short walk to CityPlace
2 restaurants, an outdoor pool and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Canopy by Hilton West Palm Beach Downtown offers 150 air-conditioned accommodations with espresso makers and a safe. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

A health club and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Canopy by Hilton West Palm Beach Downtown's great location. During your stay, you're just a quick walk from CityPlace. Free WiFi in public areas, 2 restaurants and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute walk from CityPlace and 8 minutes on foot from Palm Beach County Convention Center
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Canopy by Hilton West Palm Beach Downtown offers its guests an outdoor pool, a health club, and complimentary bicycles. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 3069 square feet (285 square metres) and includes conference space. A rooftop terrace, gift shops/newsstands, and a front desk safe are also featured at the business-friendly Canopy by Hilton West Palm Beach Downtown. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Banter Restaurant – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.
Treehouse Lounge & Bar – On-site lobby lounge. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Secured, covered valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 40 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Banter Restaurant
  • Treehouse Lounge & Bar

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,069 square feet of conference space
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2020
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person
  • Valet parking fee: USD 38 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton West Palm
Canopy West Palm Beach Downtown
Canopy by Hilton West Palm Beach Downtown Hotel
Canopy by Hilton West Palm Beach Downtown West Palm Beach
Canopy by Hilton West Palm Beach Downtown Hotel West Palm Beach

Canopy by Hilton West Palm Beach Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 501 out of 729 reviews
Rating 8 - Good. 113 out of 729 reviews
Rating 6 - Okay. 50 out of 729 reviews
Rating 4 - Poor. 29 out of 729 reviews
Rating 2 - Terrible. 36 out of 729 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

patrick

Stayed 1 night in Feb 2025

4/10 Poor

patrick

Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West palm

Went out on the bikes most days. It was amazing views . People really friendly and welcoming.
Stayed 4 nights in Feb 2025

8/10 Good

grant

Liked: Cleanliness, staff & service
Certainly not a 4 star hotel. Over priced for a 3 star place. Needs major rennovation.
Stayed 2 nights in Feb 2025

10/10 Excellent

Melissa

Stayed 1 night in Feb 2025

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel has the worst service I've ever experienced -- particularly at the rooftop. Took forever to get a drink, and then forever to check out. Staff often ignored us.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Property and rooms are so clean and look brand new! Lots of great amenities like pool, shuttle, bikes, and rooftop bar! Area is right downtown so convenient but not on the nicest part of west palm/definitely not palm beach but right across the bridge.
Stayed 1 night in Feb 2025

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Amenities
Felt really unorganized. Staff are moody, things were closed and opened at weird times. There’s not enough sun lounges and even when they’re all full, cabana spaces are off limits. Expensive for a basic hotel
Stayed 2 nights in Feb 2025

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities

Decent hotel. Not Hilton quality. Great pool & Bar

Hotel Review I had high expectations for this hotel, but unfortunately, it did not live up to the Hilton name. Upon arrival, we were disappointed to find that our room was not ready, even though we arrived early and expected it to be available by the guaranteed check-in time. When we finally got into the room, it was not clean—there was hair in the bathroom, the sink was dirty, and overall, it did not feel well-maintained. That being said, there were some positives. The pool area was nice, and the bartenders were great, making our time at the hotel more enjoyable. Despite these highlights, the overall experience was underwhelming. This did not feel like a Hilton-quality hotel, and I’m not sure why it carries the brand name. We still made the most of our trip and had a good time, but I wouldn’t recommend this hotel and definitely wouldn’t stay here again. Thank you for the experience, but it needs significant improvements.
Stayed 1 night in Feb 2025

10/10 Excellent

Fanoula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Deloris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

I would definitely recommend this hotel. Everything was great (service, room, location, valet, pool, rooftop restaurant etc, etc, etc).
Stayed 3 nights in Feb 2025

10/10 Excellent

Zoei

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , nice scenery.
Stayed 1 night in Feb 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernie at the front desk did a wonderful job! Though there was a discrepancy that happened at the hotel that could have made for a bad review, Bernie cleaned it up by providing an incentive! Also, Dylan and Santiago at the front desk were pleasant. Room was great! Mila and Felixa the server was good at the banter! Angel at Treehouse served well and the food was delicious! Lastly, Henry and Nathan at Valet made it easy to pick up our vehicle!
Stayed 1 night in Feb 2025

4/10 Poor

Danielle

Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Avril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul, Rockledge

Stayed 1 night in Jan 2025

10/10 Excellent

Katiuska

Stayed 1 night in Jan 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so welcoming and helpful. Location was perfect!
Stayed 2 nights in Jan 2025

10/10 Excellent

Erica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was lovely, room was spacious
Stayed 5 nights in Jan 2025

6/10 Okay

Leonardo

Good location and interesting property from an architecture standpoint. Management was kind but this hotel was clearly understaffed during our stay. I feel the place requires a bit more attentions in terms of maintenance and service overall.
Stayed 2 nights in Dec 2024

10/10 Excellent

Oliver de la rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2024

8/10 Good

Wanda, Deerfield Beach

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very nice, the staff are warm and friendly. The shuttle driver "Bob" super guy. Very helpful. My only compliant is the rugs in the room needed to be cleaned, and the bathroom towels were tattered. Wish they had some vegan options at the two locations to eat at onsite.
Stayed 2 nights in Dec 2024

4/10 Poor

peggy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was 4pm and room was not available until 4:30, chaotic lobby and dirty carpet in the room . Would not come back to this property
Stayed 1 night in Dec 2024

4/10 Poor

Jimmy

Travelled with family
Disliked: Cleanliness, staff & service
As a Hilton Gold Member, I had high expectations for my stay at the Canopy Hilton in West Palm Beach, but it turned out to be a huge disappointment. Over my 3-night stay, there were no towels in my room for two of the nights, and I had to repeatedly call the front desk to address the issue. Despite my loyalty status, the staff seemed completely indifferent and offered no sense of urgency or care. To make matters worse, housekeeping skipped cleaning my room entirely on one of the days, which added to the frustration. When I brought up these issues, the staff’s apathetic attitude was shocking, and there was no attempt to resolve the situation or acknowledge the inconvenience. As a loyal Hilton guest, this experience fell far below the standard I’ve come to expect. I wouldn’t recommend this property to anyone seeking a comfortable or well-managed stay.
Stayed 3 nights in Dec 2024