To say that this house was ill equipped to host 10 people on a ski vacation would be an understatement. First and foremost, the washing machine did not work. We reported the issue immediately after trying to wash the children's dirty snow clothes on our first evening in the home. Someone was sent to assess the washer the next day who was unable to rectify the problem. We certainly appreciate that effort, but it doesn't alleviate the need to wash for 10 people after outdoor activities for 4 days. Another solution should have been provided as a washer is the main reason we preferred a rental home over a hotel.
The spiders in the lower bedroom were also immediately reported and a can of Raid brought 2 days later. It is incredibly off-putting that dozens of spiders, both dead and alive were left by the cleaning crew. Further deficient in the lower bunk room was the top bunk rail. It is unsafe to say the least, liable to break at any moment. Unfortunately, this was not the only broken piece of furniture. My daughter sat on one of the stools in the living room and it collapsed. It was quite obvious that it was broken prior to our arrival.
The lack of a stopper in the free standing tub was also quite a bummer. This could have easily been remedied during our stay, but no attempt was ever made. This entire bathroom was quite frankly, unacceptable. In addition to the tub being out of use, the shower pools with 3" of water during use and I find it incredibly hard to believe these issues have never been reported in the past, meaning the house was rented to us knowing it was deficient. This bathroom also has two electrical outlets that are a massive safety hazard. The one behind the tub is exposed, with no cover, and the one at the sink is falling out of the wall.
Another seemingly easy fix on Vacasa'a end would have been to fix the beeping smoke detector immediately upon it being reported, both locally and to Vacasa customer service. Despite removing the batteries, it continued to beep. The only solution offered on Vacasa's end was being told to take the batteries out of the tv remote and put them in the smoke detector. That'd be all fine and dandy if remotes took 9V batteries, however, as I'm certain you're aware, they do not.
Another minor annoyance was the lack of provisions in the kitchen. Only one pot was provided, making cooking impossible. There was also a severe lack of spoons, cups, etc, in accommodating a party of 10. Surely if this were the