2/10 – Ungenügend
Mike G.
15. Jan. 2025
Verbesserungswürdig: Sauberkeit
BOOK HERE AT YOUR OWN RISK ! !
As soon as I booked this property I received an email from an outside company requesting my credit card for a 500 damage deposit, a picture of my driver’s license and a picture of myself (which I ignorantly found out later not to do). When attempting to check in we were told we were going to be given a different unit. We were not told which one. After being disconnected 3 times we received our new unit # but no door code. Once we received the door code, it was the wrong one. At this point I called, no answer, and left a message requesting my money be refunded. I didn’t get a reply about a refund but received a new door code. It worked.Check in time was supposed to be 4PM. We got in the unit about 6:55PM. Upon entering it was disgusting and not as advertised. There were stains on the carpet, stains on the sofa, electrical wires hanging out. The most disgusting item was the ventilation closet. There was no filter on the HVAC system and there was thick dust and filth everywhere. We were in the unit about 10 minutes and could not stay there. I contacted Vrbo and requested a full refund. They suggested I call the Host. The Host has been responsive to my emails but has said twice that it’s been turned over to management for review. As of 9 days after our planned check in day I haven’t received any type of credit.
Mike G.
Aufenthalt von 4 Nächten im Januar 2025