2/10 Horrible
cheral
Voyage en groupe
14 janv. 2025
My room was a King suite so that we could fit 3 people (we were out for a softball tournament). The sofa bed mattress was extremely used and we asked for another mattress and was denied. The toilet in the bathroom started to back up on the second day, they sent us up a plunger to fix it ourselves- it was 11 at night and they offered a smaller room with fewer bed space. We asked for maintenance to come fix it in the am while we were out at the tournament- they did fix it but did not clean up the water leakage. We got some Lysol from the front desk and did it ourselves. When we arrived back we noticed the next door renters had the plunger placed outside of their door- which just confirmed that this is a bigger issue.
We rented the space to have somewhere to lay our head after playing softball all day. We only showered and slept. I travel a lot and this experience was by far the worst that I have had.
The graveyard staff was a gem- he was accommodating as he could be. The kitchen staff were also great.
For the money I spent I would expect a room with no issues. The hotel might want to consider fixing the obvious problem before renting it out and getting poor reviews because people are flooding their room.
cheral
Séjour de 4 nuits en janvier 2025