While the home is lovely, the management company, Vacasa, was awful. They were slow to respond to any requests leading up the trip. We were charge 2x for the pool heating fee. The pool wasn't heated and despite multiple tried to talk to someone about it the best we got was "we will reach out to the local managers" and nobody ever contacted us back. When we finally figured it out on our own and the pool finally reached a tolerable temperature, the pool maintenance showed up and closed the pool for 24hrs due to chemical additives. So we were unable to use the pool- that we paid for twice at all. I asked for a refund and once again, nobody responded to me. THEN the last night we got a knock on the door, it was another guest expecting to check in! They have double booked the night! The other guest took it to VRBO, who put them up in a hotel. Outrageous. The homeowners need to dump Vacasa ASAP because the home was perfect but the problems we had are entirely preventable.